• Code: 14
• Display: Paper Jam in tray1
• Description: Paper has jammed in the feeding area of the tray.
• Remedy: 1. If pick up roller does not rotate , check the pick up clutch. 2. If Pickup roller is rotating but the paper is not feeding, replace the pick up rubber. 3. Check the feed sensor. If it is defective, replace it.

• Code: 15
• Display: Paper Jam in tray2
• Description: Paper has jammed in the feeding area of the tray.
• Remedy: 1. Open the side door and Tray2 door and remove the jammed paper. 2. If there is not jammed paper but the error message is occured, check the Feed sensor or Hardware. 3. If the paper is feeding by rotating the pick up roller, check the clutch and clutch signal.

• Code: 16
• Display: Paper Jam inside of duplex path
• Description: Paper has jammed during duplex printing.
• Remedy: 1. Open the side door and remove the jammed paper. 2. If there is not jammed paper but the error message is occurred, check the duplex sensor. (Component Test)

• Code: 17
• Display: Paper Jam inside of machine
• Description: Paper has jammed in the registration area
• Remedy: 1. Open the Side door and remove the jammed paper. 2. If there is not jammed paper but the error is occured, Check the Registration Sensor (Component Test -> Sensor Read -> RG value) 3. If the paper stopped after actuating the Exit sensor, Check the Exit sensor (Component Test -> Sensor Read -> EX value)

• Code: 18
• Display: Scanner locking switch is locked or another problem occurred.
• Description: The CCD lock has been locked.
• Remedy: 1. Unlock the CCD Lock 2. Check the CCDM. Is is moving when scanning. Check the FFC cable. If there is defective, change it. 3. If the problem persists after removing the FFC cable, replace the DADF board. 4. Check the Scan-motor. If there is defective, change it.

• Code: 19
• Display: Sensor Failure [zzz]. Call for service
• Description: There is a problem in the sensor signal
• Remedy: Find the defective sensor. And replace the new one.

• Code: 20
• Display: Shake toner cartridge.
• Description: The toner supply is low.
• Remedy: Thoroughly roll the new cartridge five or six times to distribute the toner evenly inside the cartridge.

• Code: 21
• Display: This IP address conflicts with an IP address already in use. Check it
• Description: The IP address is used in other place elsewhere.
• Remedy: Check the IP address or obtain a new IP address.