Description: A communication error between the optional tray and the main machine has occurred.
Remedy: 1) Lift up and release the DCF unit from the machine. 2) Remove the Bracket Rear Cover after removing 6 screws. 3) Check if the interface connector is connected to the DCF board. If the interface connector(JC39-01690A) is defective, replace it. 4) If the problem persists, replace the DCF board.
Display: Paper jam inside of finisher Paper jam at exit of finisher
Description: Paper failed to pass finisher's paper transportation path within the specified time.
Remedy: 1) Open finisher jam cover, and make sure that the paper is on the paper path. If there is paper, remove paper manually. 2) If the error does not disappear even after removing paper and closing finisher jam door, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Check if any debris is present. Please make sure to remove any debris.
Remedy: 1) Open finisher jam cover to check if there is a paper jam. If there is paper, remove paper manually. Then close door to do finisher initialization. 2) If transport motor is still not running and the error does not disappear, follow the instructions below: a) Does finisher transport motor work well? i) Make sure finisher transport motor cable is connected well to the transport motor connector. ii) Make sure finisher transport motor cable is connected well to the main board connector. iii) Replace the finisher transport motor(JC81-09677A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-9692A). c) Does finisher motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the gear set(JC81-09592A / J81-09593A / JC81-09595A / JC81-09596A). d) Check if any debris is present. Please make sure to remove any debris.
Description: Component does not move to or leave home position.
Remedy: 1) If there is jammed paper on the paper path, remove paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If component still doesn’t go back to home position and error does not disappear, follow the instructions below: a) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). b) Does finisher component motor work well? i) Make sure finisher component motor cable is connected well to the motor connector. ii) Make sure finisher component motor cable is connected well to the main board connector. iii) Replace the finisher component motor(JC81-09680A / JC81-09681A). iv) Replace the finisher main board(JC81-09692A). c) Do finisher component parts work well? i) Make sure component parts can move or rotate smoothly. ii) Make sure there is no any mechanical interference to stop moving or rotating. iii) Make sure the belt is tight on the correct position, if it has the belt. d) Does finisher component motor gear set work well? i) Make sure gear set can rotate smoothly. ii) Make sure each gear is not broken. iii) Replace the Eject-Sub Assy. e) Check if any debris existed. Please make sure to remove any debris.
Code: H2-6726, H2-6727
Display: Finisher Stapler door is open. Close it. Finisher Jam door is open. Close it.
Description: Finisher door is not closed.
Remedy: 1) Close door to perform finisher initialization. If error does not disappear, follow the instructions below: a) Does finisher door cover close well? i) The finisher door cover can close well. ii) The finisher door cover can contact and push input sensor switch well. iii) The finisher input sensor switch can be pushed well. iv) Replace finisher cover door(JC81-09577A) or Switch(JC81-09687A). b) Does finisher input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher input sensor(JC81-09686A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris exists. Please make sure to remove any debris.
Description: Finisher stapler head does not move to or leave home position.
Remedy: 1) If there is jammed paper on the stapler, removing paper manually. Open and close finisher stapler door or jam cover to check if finisher executes initialization process. 2) If stapler still doesn’t go back to home position and error does not disappear, follow the instructions below : a) Can finisher stapler cartridge can be pulled out? i) Rotate stapler gear manually to move stapler head back to home (top) position. ii) Remove staple completely from stapler cartridge. iii) Remove staples from inside stapler. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) exists. Please make sure to remove any debris.
Code: H2-6732, H2-6733
Display: Staple cartridge is low. Replace it. Staple cartridge is empty. Replace it.
Description: Finisher stapler cartridge is necessary to refill.
Remedy: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Check if any debris (staple) is present. Please make sure to remove any debris.
Remedy: 1) Open finisher stapler door to refill cartridge and then close door. Self-Priming will execute automatically if necessary. If stapler error or warning does not disappear, follow the instructions below : a) Does finisher stapler cartridge refill box fit well? i) Make sure stapler refill box fit well into cartridge. ii) Make sure staples do not jam near stapler head. b) Does finisher stapler input sensor work well? i) Make sure finisher input sensor cable is connected well to the sensor connector. ii) Make sure finisher input sensor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). c) Does finisher stapler motor work well? i) Make sure finisher stapler motor cable is connected well to the stapler motor connector. ii) Make sure finisher stapler motor cable is connected well to the main board connector. iii) Replace the finisher stapler(JC81-07376A). iv) Replace the finisher main board(JC81-09692A). d) Check if any debris (staple) is present. Please make sure to remove any debris.