• Code: 09
• Description: Ghost (1) Ghost occurs at 75.5 mm intervals of the OPC drum in the whole printing.
• Causes: 1. Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the electrode of the Toner cartridge. 2. Bad contacts caused by contamination from toner particles between high voltage terminal in the main body and the one in the HVPS board. 3. The life of toner cartridge is expired. 4. Transfer roller life (60,000 sheets) has expired. 5. Low ambient temperature (below 10°C). 6. Damaged cleaning blade in the toner cartridge.
• Remedy: 1 and 2. Clean all HV contacts, If problem persists replace the HVPS. If problem still persists replace the Main PBA 3. Replace the toner cartridge and try to print out. 4. Check the transfer roller lifetime and replace it. 5. Wait about 30 minutes after power on before using printer. 6. Replace the toner cartridge and try to print out again

• Code: 10
• Description: Ghost (2) Ghost occurs at 75 mm intervals of the OPC drum in the whole printing. (When printing on card stock or transparencies using manual feeder)
• Causes: When printing on card stock, thicker than normal paper or transparencies, such as OHP, a higher transfer voltage is required.
• Remedy: Ensure that the correct paper type is selected in the printer driver or application software. Remember to set back to normal paper after use.

• Code: 11
• Description: Ghost (3) Ghost occurs at 66.3 or 75.5 mm intervals.
• Causes: Fuser contamination.
• Remedy: 1. Disassemble the fuser and remove any contamination on the rollers. Clean any contamination from between the Thermistor and the Heat roller. (Caution: Take care not to deform the rollers.)

• Code: 12
• Description: Ghost (4) A White ghost occurs in a black image printing at 32 mm intervals.
• Causes: 1. The life of the developer may be expired. 2. Abnormal output from the HVPS. (Run EDC mode – see sections 6.1.2 and 6.1.3)
• Remedy: 1. Problem in the toner cartridge, replace the toner cartridge and try to print out again. 2. Check the HVPS supply voltage. Clean all HV terminals on the cartridge and on the set. Replace the HVPS if the problem persists.

• Code: 13
• Description: Stains on the Face of the Page The background on the face of the printed page is stained.
• Causes: 1. Toner leakage due to improperly sealed toner cartridge. 2. If the transfer roller is contaminated, stains on the face of page will occur.
• Remedy: 1. Replace the toner cartridge. 2. If the transfer roller is contaminated, run PC Cleaning Mode Print 2 or 3 times and then perform Self-Test 2 or 3 times to remove contamination.

• Code: 14
• Description: Stains on Back of Page The back of the page is stained at 45.3 or 75.5 mm intervals.
• Causes: 1. 45.3mm : Transfer roller is contaminated. 2. 75.5mm : Pressure roller is contaminated.
• Remedy: 1. Perform the OPC Cleaning Mode Print 2 or 3 times. Run Self-Test to remove the contamination from the transfer roller. Note. Replace the transfer roller if contaminated severely. 2. Disassemble the fuser and clean the H/R(Heat Roller) and P/R(Pressure roller). Check and clean the area between the H/R and the Thermistor. (Caution: Take care not to deform the rollers.)

• Code: 15
• Description: Blank Page Print out (1) Blank page is printed.
• Causes: Bad ground contacts in OPC and/or toner cartridge.
• Remedy: 1. Check if the Ground-OPC or the OPC Ground Zener diode are defective or open circuit. (set inside left side). 2. Remove contamination of the terminals on the toner cartridge and the unit.

• Code: 16
• Description: Blank Page Print out (2) 1. Blank page is printed. 2. One or several blank pages are printed. 3. When the printer turns on, several blank pages print.
• Causes: 1. Abnormal solenoid.
• Remedy: 1. Perform the engine self test using TECH Mode to check if the Solenoid is normal. If the problem persists replace the main PBA