• Code: EA10
• Description: Paper transport delay jam: Paper does not reach the entrance sensor of the Finisher. [MJ-1042] The paper which has passed the bridge unit does not reach the inlet sensor. [MJ-1109/1110]
• Causes: Feeding sensor (S22) Transport path switching solenoid (SOL5) Entrance motor (M1) Finisher control PC board (FIN)
• Remedy: MJ-1042 1st transport motor (M8) abnormality Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor. Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN22) 2nd transport motor (M4) abnormality Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor. Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN14) Finisher control PC board (FIN) abnormality If the error still occurs after replacing the motor and the connector, exchange the finisher control PC board (FIN).
  MJ-1109/MJ-1110 Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Feeding sensor (S22) Check if there is a disconnection of the connector, incorrect installation or breakage of the feeding sensor (S22). If there is, reinstall the sensor correctly or replace it. Transport path switching solenoid (SOL5) Check that the gap between the transfer guide surface and the upper surface of the flapper tip is in the acceptable range according to the status of the transport path switching solenoid (SOL5) (solenoid OFF: 1.5 to 2.1 mm, solenoid ON: 2.3 to 2.9 mm). If it is not, adjust it. Check the harness between the transport path switching solenoid (SOL5) and the finisher controller board (CN1). If there is any abnormality, correct it. Entrance motor (M1) Check the harness between the entrance motor (M1) and the finisher controller board (CN17). If there is any abnormality, correct it. Finisher control PC board (FIN) • Board check • Connector check (CN1, CN17) • Harness check

• Code: EA20
• Description: Paper transport stop jam: Paper has reached the entrance sensor but does not pass through it (paper is remaining for a longer period than specified). [MJ-1042] Paper transport stop jam: The paper does not pass through the inlet sensor. The paper which has passed through the inlet sensor does not reach the feeding sensor. [MJ-1109/1110]
• Causes: Entrance sensor (S1) Finisher control PC board (FIN)
• Remedy: MJ-1042 1st transport motor (M8) abnormality Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor. Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN22) 2nd transport motor (M4) abnormality Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor. Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connector. (Finisher control PC board (FIN): CN14) Finisher control PC board (FIN) abnormality If the error still occurs after replacing the motor and the connector, exchange the finisher control PC board (FIN).
  MJ-1109/1110 Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Entrance sensor (S1) • Sensor check • Connector check • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN8) • Harness check

• Code: EA21
• Description: Paper size error jam: Paper does not reach the sensor because the paper is shorter than spec. [MJ-1109/1110]
• Causes: Entrance sensor (S1) Transport sensor (S2) Finisher control PC board (FIN)
• Remedy: Paper • Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. • Use paper accepted in the specifications. Entrance sensor (S1) • Sensor check • Connector check • Harness check Transport sensor (S2) • Sensor check • Connector check • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN8) • Harness check

• Code: EA22
• Description: Paper transport jam (Finisher paper punching edge detection sensor): The paper position sensor on the Finisher transport path detects paper shorter than the acceptable paper size. [MJ-1109/1110(MJ- 6105)]
• Causes: Entrance sensor (S1) Transport sensor (S2) Paper position sensor (S6-1, S6-2) Hole punch unit Finisher control PC board (FIN)
• Remedy: Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Entrance sensor (S1) • Sensor check • Connector check • Harness check Transport sensor (S2) • Sensor check • Connector check • Harness check Paper position sensor (Hole punch unit) • Sensor check (S6-1, S6-2) • Connector check (CN1, CN4, CN5) • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN8) • Harness check

• Code: EA23
• Description: Paper transport jam (transport sensor): Paper being transported on the Finisher transport path is stopped at the outlet sensor at 27.56 inches or longer. [MJ-1109/1110]
• Causes: Transport sensor (S2) Finisher control PC board (FIN)
• Remedy: Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Transport sensor (S2) • Sensor check • Connector check • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN8) • Harness check

• Code: EA24
• Description: Paper transport jam (between entrance and transport sensors): The leading edge of paper which has passed the entrance sensor on the Finisher transport path does not reach the transport sensor. [MJ-1109/1110]
• Causes: Transport path switching solenoid (SOL5) Entrance sensor (S1) Transport sensor (S2) Entrance motor (M1) Finisher control PC board (FIN)
• Remedy: Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Pinch roller arm Check the position of pinch roller arm. If it is down, fix its mechanism. Transport path switching solenoid (SOL5) • Check that the gap between the transfer guide surface and the upper surface of the flapper tip is in the acceptable range according to the status of the transport path switching solenoid (SOL5) (solenoid OFF: 1.5 to 2.1 mm, solenoid ON: 2.3 to 2.9 mm). If it is not, adjust it. • Check the harness between the transport path switching solenoid (SOL5) and the finisher controller board (CN1). If there is any abnormality, correct it. Entrance sensor (S1) • Sensor check • Connector check • Harness check Transport sensor (S2) • Sensor check • Connector check • Harness check Entrance motor (M1) • Motor check • Connector check • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN8, CN17) • Harness check

• Code: EA25
• Description: Paper transport jam in the Finisher (after paper stack exit): Paper is detected in the finishing tray sensor after the paper stack has exited from the finishing tray. [MJ-1042] Paper transport jam (after paper stack exit): The finishing tray paper detection sensor detects paper after a stack of paper exits from the finishing tray. [MJ-1109/1110]
• Causes: Finishing tray paper detection sensor (S12) Finisher control PC board (FIN)
• Remedy: MJ-1042 Stack exit motor (M5) abnormality Check if the electrical continuity of the coil is normal. If electricity is not conducted, replace the motor. Faulty cables and connectors Check if the electrical continuity between the connector terminals is normal. If electricity is not conducted, replace the connectors. (Finisher control PC board (FIN): CN14) Finisher control PC board (FIN) abnormality If the error still occurs after replacing the motor, sensor and connectors, exchange the finisher control PC board (FIN).
  MJ-1109/MJ-1110 Paper Check if there is any paper in the finisher or on the transport path of the equipment and remove it if there is. Finishing tray paper detection sensor (S12) • Sensor check • Connector check (CN25) • Harness check Finisher control PC board (FIN) • Board check • Connector check (CN25) • Harness check

• Code: EA26
• Description: Paper transport jam in the Finisher (stop command request): The equipment is required to stop during the transporting of paper in the Finisher. [MJ-1042] Paper transport jam (stop command request): A command to stop equipment operation is received while paper is being transported in the Finisher. [MJ-1109/1110]
• Causes: Finisher control PC board (FIN) LGC board (LGC)
• Remedy: Finisher • Check if the harness connecting the equipment and the finisher controller PC board is disconnected or open circuited. • Check if the conductor pattern on the finisher controller PC board is open circuited or short circuited. • Update the finisher firmware. • Replace the finisher control PC board. LGC board • Check if the harness connecting the finisher and the LGC board on the equipment is disconnected or open circuited. • Connector check • Check if the conductor pattern on the LGC board is open circuited or short circuited. • Replace the LGC board.