Các lỗi thường gặp

Code :
  • Code: C391
  • Description: Auto-toner sensor-C abnormality (lower limit)
  • Causes: Auto toner sensor Harness LGC board Developer material
  • Remedy: 1 <Color toner low density> Check the printing status. Is the color printing ratio 5% or more? Yes 2 No The color toner low density might be the cause. Turn the code 08-2692 "Prevention of color toner low density / ON/OFF setting" to ON, and then set number of sheets to be judged at the code 08- 2693 "Prevention of color toner low density/Judged number of sheets setting". 2 Developer unit • Check if the developer unit is installed properly. • Check that the developer unit and coupling on the equipment side are properly engaged. • Check that the mixer of the developer unit is rotated. • Check if the developer material is too light visually. • Check if the amount of the developer material is too large or too small. 3 EPU • Remove any toner or dust on the ATC sensor connector and the drawer connector of the process cover. • Remove any toner or dust on the EPU sensor connector and the drawer connector on the equipment side. 4 Auto toner sensor Harness LGC board • Check the connectors and harnesses between the auto toner sensor and LGC board (CN340). • Check if there is any foreign matter such as toner in the connector of the auto toner sensor. Remove if there is and reconnect it.
  • Code: C3A0
  • Description: Auto-toner sensor-M abnormality (upper limit)
  • Causes: Auto toner sensor Harness LGC board Developer material
  • Remedy: 1 <Color toner low density> Check the printing status. Is the color printing ratio 5% or more? Yes 2 No The color toner low density might be the cause. Turn the code 08-2692 "Prevention of color toner low density / ON/OFF setting" to ON, and then set number of sheets to be judged at the code 08- 2693 "Prevention of color toner low density/Judged number of sheets setting". 2 Developer unit • Check if the developer unit is installed properly. • Check that the developer unit and coupling on the equipment side are properly engaged. • Check that the mixer of the developer unit is rotated. • Check if the developer material is too dark visually. • Check if the amount of the developer material is too large or too small. 3 EPU • Remove any toner or dust on the ATC sensor connector and the drawer connector of the process cover. • Remove any toner or dust on the EPU sensor connector and the drawer connector on the equipment side. 4 Auto toner sensor Harness LGC board • Check the connectors and harnesses between the auto toner sensor and LGC board (CN340). • Check if there is any foreign matter such as toner in the connector of the auto toner sensor. Remove if there is and reconnect it.
  • Code: C3A1
  • Description: Auto-toner sensor-M abnormality (lower limit)
  • Causes: Auto toner sensor Harness LGC board Developer material
  • Remedy: 1 <Color toner low density> Check the printing status. Is the color printing ratio 5% or more? Yes 2 No The color toner low density might be the cause. Turn the code 08-2692 "Prevention of color toner low density / ON/OFF setting" to ON, and then set number of sheets to be judged at the code 08- 2693 "Prevention of color toner low density/Judged number of sheets setting". 2 Developer unit • Check if the developer unit is installed properly. • Check that the developer unit and coupling on the equipment side are properly engaged. • Check that the mixer of the developer unit is rotated. • Check if the developer material is too light visually. • Check if the amount of the developer material is too large or too small. 3 EPU • Remove any toner or dust on the ATC sensor connector and the drawer connector of the process cover. • Remove any toner or dust on the EPU sensor connector and the drawer connector on the equipment side. 4 Auto toner sensor Harness LGC board • Check the connectors and harnesses between the auto toner sensor and LGC board (CN340). • Check if there is any foreign matter such as toner in the connector of the auto toner sensor. Remove if there is and reconnect it
  • Code: C3B0
  • Description: Auto-toner sensor-Y abnormality (upper limit)
  • Causes: Auto toner sensor Harness LGC board Developer material
  • Remedy: 1 <Color toner low density> Check the printing status. Is the color printing ratio 5% or more? Yes 2 No The color toner low density might be the cause. Turn the code 08-2692 "Prevention of color toner low density / ON/OFF setting" to ON, and then set number of sheets to be judged at the code 08- 2693 "Prevention of color toner low density/Judged number of sheets setting". 2 Developer unit • Check if the developer unit is installed properly. • Check that the developer unit and coupling on the equipment side are properly engaged. • Check that the mixer of the developer unit is rotated. • Check if the developer material is too dark visually. • Check if the amount of the developer material is too large or too small. 3 EPU • Remove any toner or dust on the ATC sensor connector and the drawer connector of the process cover. • Remove any toner or dust on the EPU sensor connector and the drawer connector on the equipment side. 4 Auto toner sensor Harness LGC board • Check the connectors and harnesses between the auto toner sensor and LGC board (CN340). • Check if there is any foreign matter such as toner in the connector of the auto toner sensor. Remove if there is and reconnect it.
  • Code: C3B1
  • Description: Auto-toner sensor-Y abnormality (lower limit)
  • Causes: Auto toner sensor Harness LGC board Developer material
  • Remedy: 1 <Color toner low density> Check the printing status. Is the color printing ratio 5% or more? Yes 2 No The color toner low density might be the cause. Turn the code 08-2692 "Prevention of color toner low density / ON/OFF setting" to ON, and then set number of sheets to be judged at the code 08- 2693 "Prevention of color toner low density/Judged number of sheets setting". 2 Developer unit • Check if the developer unit is installed properly. • Check that the developer unit and coupling on the equipment side are properly engaged. • Check that the mixer of the developer unit is rotated. • Check if the developer material is too light visually. • Check if the amount of the developer material is too large or too small. 3 EPU • Remove any toner or dust on the ATC sensor connector and the drawer connector of the process cover. • Remove any toner or dust on the EPU sensor connector and the drawer connector on the equipment side. 4 Auto toner sensor Harness LGC board • Check the connectors and harnesses between the auto toner sensor and LGC board (CN340). • Check if there is any foreign matter such as toner in the connector of the auto toner sensor. Remove if there is and reconnect it.
  • Code: C411
  • Description: Thermistor or heater lamp abnormality at power-ON: Abnormality of the thermistor is detected when power is turned ON or the temperature of the fuser roller does not rise in a specified period of time after power is turned ON.
  • Causes: Power supply unit. LGC board
  • Remedy: Power voltage Check if the power voltage is normal.(Is the voltage during the operation ±10% of the rated voltage?) Thermopiles • Check if the fuser belt center and side thermopiles (front, rear) are installed properly. • Check if the harnesses of the fuser belt center and side thermopiles (front, rear) are open circuited. Power supply unit and fuser unit • Is the fuser unit installed correctly? • Check if the heater lamp is broken. • Check if the connector of the heater lamp is disconnected. • Check if the thermostat is blown • Check if the connectors of the power supply unit are disconnected (power supply unit AC output connector CN408, CN409 and LGC I/F connector CN404 CN405). • Check if the power supply unit is abnormal. LGC board • Check if the connectors CN333, CN345 and CN361 are disconnected. • Check if the conductor pattern on the LGC board is short circuited or open circuited. Status counter After repairing the matter which caused the error [C411/C412], perform the following: • Turn ON the power while [0] and [8] are pressed simultaneously • Key in “2002”, then press [START]. • Change the current status counter value “1 “ or “2 “ to “0”, then press [OK] or [INTERRUPT] (to cancel [C411/C412]). • Turn the power OFF and then back ON. Make sure that the equipment enters the normal ready state.
  • Code: C412
  • Description: Thermistor/heater lamp abnormality at power- ON: Thermistor abnormality is detected at power-ON or the fuser roller temperature does not rise within a specified period of time after power-ON.
  • Causes: Power supply unit. LGC board
  • Remedy: Power voltage Check if the power voltage is normal.(Is the voltage during the operation ±10% of the rated voltage?) Thermopiles • Check if the fuser belt center and side thermopiles (front, rear) are installed properly. • Check if the harnesses of the fuser belt center and side thermopiles (front, rear) are open circuited. Power supply unit and fuser unit • Is the fuser unit installed correctly? • Check if the heater lamp is broken. • Check if the connector of the heater lamp is disconnected. • Check if the thermostat is blown • Check if the connectors of the power supply unit are disconnected (power supply unit AC output connector CN408, CN409 and LGC I/F connector CN404 CN405). • Check if the power supply unit is abnormal. LGC board • Check if the connectors CN333, CN345 and CN361 are disconnected. • Check if the conductor pattern on the LGC board is short circuited or open circuited. Status counter After repairing the matter which caused the error [C411/C412], perform the following: • Turn ON the power while [0] and [8] are pressed simultaneously • Key in “2002”, then press [START]. • Change the current status counter value “1 “ or “2 “ to “0”, then press [OK] or [INTERRUPT] (to cancel [C411/C412]). • Turn the power OFF and then back ON. Make sure that the equipment enters the normal ready state.
  • Code: C443
  • Description: Heater lamp abnormality after abnormality judgment (not reaching to intermediate temperature)
  • Causes:
  • Remedy: Power voltage Check if the power voltage is normal.(Is the voltage during the operation ±10% of the rated voltage?) Thermopiles • Check if the fuser belt center and side thermopiles (front, rear) are installed properly. • Check if the harnesses of the fuser belt center and side thermopiles (front, rear) are open circuited. Power supply unit and fuser unit • Is the fuser unit installed correctly? • Check if the heater lamp is broken. • Check if the connector of the heater lamp is disconnected. • Check if the thermostat is blown • Check if the connectors of the power supply unit are disconnected (power supply unit AC output connector CN408, CN409 and LGC I/F connector CN404 CN405). • Check if the power supply unit is abnormal. LGC board • Check if the connectors CN333, CN345 and CN361 are disconnected. • Check if the conductor pattern on the LGC board is short circuited or open circuited. Status counter After repairing the matter which caused the error [C411/C412], perform the following: • Turn ON the power while [0] and [8] are pressed simultaneously • Key in “2002”, then press [START]. • Change the current status counter value “1 “ or “2 “ to “0”, then press [OK] or [INTERRUPT] (to cancel [C411/C412]). • Turn the power OFF and then back ON. Make sure that the equipment enters the normal ready state.
    5 Clear the status counter Change the current status counter value (08-2002) “3”, “5”, “6”, “9”, “19”, “21”, “22”, “23”, “24”, “25”, “27”, “29” or “32” to “0” for [C44X], taking the same procedure as that for [C41X]. * The status counter value is as follows in the following cases. - The error occurred during warming-up: “3”, “5” or “6” The error occurred after the equipment has become ready: “7”. - The temperature detected by the fuser belt center thermopile is 220°C or higher, the temperature detected by the side thermopile is 230°C or higher or the temperature detected by the front thermopile is 250°C or higher: “9”, “19”, “21”, “22”, “23”, “25”, “27” or “29” - The error occurred during printing: “24” or “25”. - The error occurred during energy saving: “27”. - A paper jam occurred: “29”.
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