• Code: 23,133.4x
• Description: RAM Faults An RAM DIMM error has occurred. The following troubleshooting procedure applies to these errors: 23,133.4x The system detected an NVRAM fault during operation.
• Causes: SDRAM, PL 5.0 or PL 5.1 Electronics Module, PL 5.0 or PL 5.1 (8860) Electronics Module -
• Remedy: • Reseat RAM devices and retest. • If the problem persists, follow the procedure below.
  1 Reseat the SDRAM devices in the Electronics Module. Does the problem persist? Go to Step 2. Complete. 2 Replace SDRAM. Does the problem persist? Replace the Electronics Module). Complete.

• Code: 26,0XX.6x
• Description: Printing Faults A printing process error has occurred. The following troubleshooting procedure applies to these errors: 26,0xx.6x A printing process fault occurred during operation. 26,962.64 A fall out code fault.
• Causes:
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  Check the fault history and troubleshoot the error listed immediately prior to these codes. Otherwise, reboot the system to clear these error conditions.

• Code: 27,0XX.6x
• Description: Profile Library A profile library error has occurred. The following troubleshooting procedure applies to these errors: 27,0xx.6x A printing process fault occurred during operation.
• Causes:
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  Check system ground integrity.

• Code: 29,0XX.6x
• Description: Jam Manager Faults A software error has occurred. The following troubleshooting procedure applies to these errors: 29,0XX.6x Jam Manager program faults.
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 3,0XX.6x
• Description: IPC Program Faults A firmware communications error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 31,001.40
• Description: Mechanical Initialization Jam A software error has occurred. The following troubleshooting procedure applies to this error: 31,001.40 Mechanical initialization jam fault.
• Causes: Media Drive Assy, PL 4.0 Left Side Harness (2/2) -
• Remedy: • Check routing of tray sensor harnesses. • Check that the Take Away Rollers are free of obstructions. • If the problem persists, follow the procedure below.
  1 Check the Take Away Rollers. Do the rollers show signs of excessive wear or damage? Replace the affected roller. Go to Step 2. 2 Test the Media Drive. Run the Service Diagnostics Paper Path Drive test. Does the Media Drive operate correctly? Go to Step 4. Go to Step 3. 3 DId the Media Drive run extremely fast? Replace the Media Drive Assembly. Go to Step 4. 4 Check the rollers. Remove the Media Drive Assembly and check each roller for binding or drag. Do the rollers rotate correctly? Replace the Media Drive Assembly. Repair or replace rollers.

• Code: 31,0XX.6x
• Description: Program Faults A software error has occurred. The following troubleshooting procedure applies to these errors:
• Causes: NVRAM, PL 5.0
• Remedy: • Reset NVRAM and retest. • If the problem persists, follow the procedure below.
  1 Reseat all Electronics Module connections. Does the problem persist? Go to Step 2. Complete. 2 Check ground integrity. Are the system grounds connected? Reset NVRAM. If the error persists, replace the NVRAM device. Reconnect the system grounds.

• Code: 33,00X.4x
• Description: Tray 1 Width Sensor Faults The Paper Width Sensor, located in the Tray 1/Front Door Assembly is reporting out of range values. The following troubleshooting procedure applies to these errors: 33,001.42 Tray 1 width value too low. 33,002.43 Tray 1 width value too high.
• Causes: Tray 1/Front Door Assembly, PL 1.0 I/O Board (2/2) -
• Remedy: • Check electrical connection to Tray 1 (P/J650). • Check for obstructions or damage to the Media Guides. • If the problem persists, follow the procedure below.
  1 Check the Tray 1 Harness connection to the I/O Board (P/J610). Is the connection secure and the harness undamaged? Go to Step 2. Repair or replace the harness. 2 Test the Width Sensors. Run the Service Diagnostics Tray 1 Width Sensor test. Does the sensor operate correctly? Replace the I/O Board. Replace the Tray 1/ Front Door Assembly.