Code :

Code: 09
Display: Flashing Amber
Description: The printhead is over temperature.
Remedy: • Printing will stop until the printhead cools to an acceptable printing temperature. When it does, the printer will automatically resume operation.

Code: 12
Display:
Description: No print on the label.
Remedy: • The media may not be direct thermal media when printing without ribbon (i.e. thermal transfer). See Determining Thermal Media Types on page 24. • For thermal transfer printers, the media may not be outside wound or approved for use in the printer. See the following ribbon test procedures: Ribbon Test with Adhesive on page 27 and the Ribbon Scratch Test on page 28 in the users manual. • Is the media loaded correctly? Follow the instructions for Loading Roll Media in the users manual. For printing using transfer ribbon, see Loading Transfer Ribbon in the users manual.

Code: 13
Display:
Description: The printed image does not look right.
Remedy: • The printhead is dirty. Clean the printhead. • The printhead is under temperature. • Adjust the print darkness and/or print speed. • Use the ^PR (speed) and -SD (darkness) commands referenced in the ZPL Programming Guide. • Use the D (darkness/density) and S (speed) commands in the EPL Programmer’s Guide. • Manually adjust print darkness with the six-flash sequence of Feed Button Modes on page 33. • The Windows printer driver or application software may change these settings and may require a change to optimize print quality. • The media being used is incompatible with the printer. Be sure to use the recommended media for your application, and always use Zebra-approved labels and tags. • GX Printer Models: Verify that the printer power supply in use is rated at 100 Watts of DC output. • The printhead has worn out. The printhead is a consumable item and will wear out due to friction between the media and printhead. Using unapproved media may shorten life or damage your printhead. Replace the printhead. • The platen may need cleaning or replacement. The platen (driver) roller maybe losing traction due to: • Foreign objects attached to its surface, • The rubbery smooth surface has become polished and slippery, or • There is damage to the normally smooth and flat print surface such as box knife cuts.

Code: 14
Display:
Description: There are long tracks of missing print (blank vertical lines) on several labels.
Remedy: • The printhead is dirty. Clean the printhead. • The printhead elements are damaged. Replace the printhead.

Code: 15
Display:
Description: The printing does not start at the top of the label or misprinting of one to three labels.
Remedy: • The media may not be threaded correctly. Follow the instructions for Loading Roll Media in the users manual. • The printer needs to be calibrated. Refer to the two-flash sequence of Feed Button Modes on page 33 in this section. • ZPL Label Formats - The correct media sensor may not be activated. Manual calibration selects the media sensing method for the labels being used (refer to the MN command in the ZPL Programming Guide). • ZPL Label Formats - Verify that the Label Top (LT) command is correctly set for your application (consult the ZPL Programming Guide). • EPL Label Formats - The correct media sensor may not be activated for label dispensing, blackline or notch sensing, or for Gap/Web sensing. Manual calibration selects the media sensing method for the labels being used (refer to the O and Q commands in the EPL Programmer’s Guide). • EPL Label Formats - Verify that the Set Label Length (Q) command is correctly set for your application (consult the EPL Programmer’s Guide).

Code: 16
Display:
Description: A ZPL label format was sent to, but not recognized by, the printer.
Remedy: • Is the printer in pause mode? If so, press the Feed button. • If the status LED is on or flashing, refer to What the Status Light is Telling You on page 16. • Make sure the data cable is correctly installed. • A communications problem has occurred. First, make sure that the correct communications port on the computer is selected. Refer to Communicating with the Printer in the users manual. • Verify the correct Format and Control Prefix on the printer match what you are using in your ZPL programmed label format. The default Format (COMMAND CHAR) is Caret (^) character and the Control (CONTROL CHAR) is a Tilde (-) character. Verify the characters with the Configuration Status label printout. Refer to the one-flash sequence of Feed Button Modes on page 33 to print this label.

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