• Code: 002221 2018
• Description: Paper detection failure (at the left edge of the paper) (support number : 1322)
• Causes: The multi sensor fails to detect the paper during paper feeding.
• Remedy: 1 Release the release lever. Check the left edge of the paper and the media type. The error is removed Complete. The error is not removed Go to 2. 2 Replace the MULTI SENSOR UNIT. Adjustment and counter reset is necessary.

• Code: 003130 201C
• Description: Sheet edge detection error during printing - cut sheet (support number : 1300)
• Causes: Paper jam occurs at the platen or feed roller part during printing, or media detection fails.
• Remedy: 1 Release the release lever. Reload or replace the sheet. The error is removed Complete. The error is not removed Go to 2. 2 Replace the MULTI SENSOR UNIT. Adjustment and counter reset is necessary. 3 Check other suspected cause. Media related cause (size, media type mismatch)

• Code: 003130 201D
• Description: Paper edge detection error during printing - roll paper (support number : 1300)
• Causes: Paper jam occurs at the platen or feed roller part during printing, or media detection fails.
• Remedy: 1 Release the release lever. Reload or replace the paper. The error is removed Complete. The error is not removed Go to 2. 2 Replace the MULTI SENSOR UNIT. Adjustment and counter reset is necessary. 3 Check other suspected cause. • Media related cause (size, media type mismatch) • Curly end edge of the roll paper

• Code: 004040 2019
• Description: Cut failure (support number : 4920) Memo : Job will be canceled when the error is removed.
• Causes: The cutter in the printer fails to cut the paper.
• Remedy: 1 The error is removed by releasing the release lever. Shift the mode to manual cut and check the cutter operation. The error is removed Complete. The error is not removed Go to 2. 2 Replace the following parts and check if the error is removed. • Cutter • CUTTER BLADE UNIT 3 Check other suspected cause. Media related cause (size, media type mismatch)

• Code: 311111 2E3B
• Description: Paper feeding failure (lower roll) (support number : 1300)
• Causes: Feeding of the roll paper fails at the lower roll paper path (roll2). (from the paper feed sensor to the PE sensor in paper path)
• Remedy: 1 Reload the roll paper. (Remove left paper pieces and check the top edge of the paper.) The error is removed Complete. The error is not removed Go to 2. 2 Replace the following parts from the top and check if the error is removed after each replacement. • ROLL PAPER FEED SENSOR UNIT. • HARNESS ASS’Y, RLNIP PF SNS. • PAPER ENTRY SENSOR. • DRIVE NIP ARM UNIT. • ACTIVE ROLL BRAKE UNIT. Adjustment and counter reset is necessary. 3 Check other suspected cause. • Media related cause (size, media type mismatch, paper turn-up at the top edge) • Curly end edge of the roll paper • Avoid the paper with strong stiffness or heavy roll paper.

• Code: 311112 2E3E
• Description: Paper feeding failure (support number : 1300)
• Causes: Feeding of the roll paper fails at the lower roll paper path (roll2). (from the PE sensor to end of feeding in paper path)
• Remedy: 1 Release the release lever. Reload the paper. (Remove left paper pieces and check the top edge of the paper.) The error is removed Complete. The error is not removed Go to 2. 2 Replace the following parts from the top and check if the error is removed after each replacement. • ROLL PAPER FEED SENSOR UNIT. • HARNESS ASS’Y, RLNIP PF SNS. • PAPER ENTRY SENSOR. • DRIVE NIP ARM UNIT. • MULTI SENSOR UNIT. Adjustment and counter reset is necessary. • ACTIVE ROLL BRAKE UNIT. Adjustment and counter reset is necessary. 3 Check other suspected cause. • Media related cause (size, media type mismatch, paper turn-up at the top edge) • Curly end edge of the roll paper • Avoid the paper with strong stiffness or heavy roll paper.

• Code: 315150 2921
• Description: Take-up error (support number : 4922)
• Causes: Take-up error (nonstop take-up) of the roll paper occurs at paper take-up part of the lower roll unit.
• Remedy: 1 Check the tape on the roll paper core. The tape is pasted. Go to 2. The tape is not pasted Paste the tape on the roll paper core and press [OK]. 2 Replace the following parts from the top and check if the error is removed after each replacement. • The roll holder set. • ACTIVE ROLL BRAKE UNIT. Adjustment and counter reset is necessary. • SPOOL LOCK UNIT and COVER, ROLL GEAR L.

• Code: 315250 2920
• Description: Take-up error (support number : 4922)
• Causes: Take-up error (take-up disabled) of the roll paper occurs at paper take-up part of the lower roll unit.
• Remedy: 1 Check if paper jam is occurred. Not jammed Go to 2. Paper is jammed Remove the paper jam and press [OK]. 2 Replace the following parts from the top and check if the error is removed after each replacement. • The roll holder set. • ACTIVE ROLL BRAKE UNIT. Adjustment and counter reset is necessary. • SPOOL LOCK UNIT and COVER, ROLL GEAR L.