• Code: 63:05
• Description: The job is reaching the printer too slowly
• Causes: The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of more than 20 s.
• Remedy: 1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP. 2. Check the RIP for any error messages. Check that the computer with the RIP is working correctly and has the minimum specification required by the RIP. Check that the hard disk is neither full nor excessively fragmented. 3. Check whether the option RIP while printing is enabled. This option can cause slow printing if the computer is not sufficiently powerful. 4. Try reducing the resolution of the job or increasing the number of passes.

• Code: 65:04
• Description: I/O problem though an unknown port
• Causes: Input/Output problem through an unknown port.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the LAN cable is connected. 3. Check that the printer has the latest firmware. If not, upgrade to the latest firmware. 4. Replace the Formatter PCA.

• Code: 74:01
• Description: Error uploading firmware update file
• Causes: Error uploading firmware update file.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Resend the firmware update file to the printer.

• Code: 77:04
• Description: Embedded Web Server internal software error
• Causes: Embedded Web Server internal software error.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

• Code: 78.1:04
• Description: Substrate settings error
• Causes: The printer has no media preset for this substrate.
• Remedy: Check that the printer has the latest firmware version. If not, update the firmware to the latest version.

• Code: 78.2:01
• Description: The back tension has been lost
• Causes: The printer has reached an end-of-roll condition: substrate moving, but input spindle not rotating.
• Remedy: 1. If the roll is not finished, unload and reload the substrate. 2. Load a new roll. 3. Check that the substrate is not slipping on the spindle.

• Code: 79:03
• Description: Generic firmware error I
• Causes: Generic Firmware error.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Perform Hard Disk Recovery.

• Code: 79:04
• Description: Generic firmware error II
• Causes: Generic Firmware error.
• Remedy: 1. Switch the power off at the rear of the printer, wait briefly, then switch it back on again. 2. Check that the printer has the latest firmware version. If not, update the firmware to the latest version. 3. Try using different selections in the RIP to print the image. 4. Perform Hard Disk Recovery. 5. For more detailed information on troubleshooting the 79:04 system error.