Code :

Code: 21.YZ
Description: Failure moving service station
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Check the Primer Tubes. Reconnect the power cord, then turn on the printer. 2. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the service station. 3. If the carriage has stopped over the service station, on the left of the printer, check that the cutter is not activated. The cutter may be blocking the carriage over the service station, preventing the service station from moving correctly. The cutter is on the right side of the carriage. 4. Perform the service station diagnostic test to troubleshoot the problem further. Service engineer: • Replace the service station.

Code: 21:13
Description: Problem with the Service Station motor
Remedy: Call agent: 1. Ensure that the service station path is clear. Remove any visible obstacles (screws, plastic parts, etc.) restricting the movement of the service station. 2. If the carriage has stopped over the service station, on the left of the printer, check that the cutter is not activated. The cutter may be blocking the carriage over the service station, preventing the service station from moving correctly. The cutter is on the right side of the carriage. 3. Perform the service station diagnostic test to troubleshoot the problem further. Service engineer: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Replace the service station.

Code: 22.0:00
Description: Service-station-side ink supply station error
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink delivery system diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the cables between the ink supply station and the engine PCA are not damaged and are properly connected. In case of any damage, replace the cable. 2. Replace the ink supply station on the service station side. 3. Replace the engine PCA.

Code: 22.1:00
Description: Front-panel-side ink supply station error
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Perform the ink delivery system diagnostic test to troubleshoot the problem further. Service engineer: 1. Check that the cables between the ink supply station and the engine PCA are not damaged and are properly connected. In case of any damage, replace the cable. 2. Replace the ink supply station on the front panel side. 3. Replace the engine PCA.

Code: 24:10
Description: Error detected in ink tube system
Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Perform the Ink Delivery System diagnostic test in order to check that the bongos (pushers) go up and down to pressurize ink in the tube, and the Out of Ink sensors work properly. 2. If the diagnostic test does not find any problem, install new cartridges,and the printhead, and try purging the Ink Supply Tubes again. 3. If the problem persists, replace the Ink Supply Tubes.

Code: 26:01
Description: Ink supply error found during IDS diagnostic test (advisory)
Remedy: In the front panel message you can see letters representing the names of the colors of the faulty supplies. Call agent: 1. Reseat the faulty ink supply and repeat the ink delivery system diagnostic test. 2. Replace the faulty ink supply and repeat the ink delivery system diagnostic test. Service engineer: • Replace the left ink supply station.

Code: 41:03
Description: Electrical problem (fault, current limit, overheating) in paper-axis motor
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the paper advance roller. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels (using the pinchwheels diagnostic test), and clear the obstruction. 3. Perform the paper drive diagnostic test to troubleshoot the problem further. Service engineer: 1. Check for any visible obstacles restricting the movement of the paper advance roller. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels (using the screw that moves the pinchwheels, or the pinchwheels diagnostic test) and clear the obstruction. 2. Check that the paper advance drive cable is undamaged and correctly corrected to the engine PCA. 3. Replace the paper advance drive. 4. Replace the engine PCA.

Code: 42:03
Description: Electrical problem (fault, current limit, overheating) in scan-axis motor
Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. 2. Reconnect the power cord, then turn on the printer. 3. Check for any visible obstacles restricting the movement of the carriage assembly. Remove any obstacle to let the carriage move freely along the whole scan axis. Service engineer: 1. Check that the scan-axis motor cable is undamaged and correctly corrected to the engine PCA. 2. Replace the scan-axis motor. 3. Replace the engine PCA.