Code :

Code: 08:04
Description: Communication lost between front panel and formatter
Remedy: Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. See Front panel. 3. If after replacing the front panel the SE continues to appear; replace the formatter PCA.

Code: 08:10
Description: Problems detected in the front panel Hardware
Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel.

Code: 08:11
Description: Communication lost between front panel and printer
Remedy: Call agent: 1. Restart the printer. 2. Update the firmware. Service engineer: 1. Check that the front panel is correctly connected. 2. Replace the front panel. See Front panel. 3. If after replacing the front panel the SE continues to appear; replace the formatter PCA.

Code: 09:01
Description: Media jam in Scanner
Remedy: Call agent: 1. Turn off the product using the power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the rear left of the scanner. Slide the lever to the right and open the scanner cover. 3. Solve the media jam. 4. Check and clean the pressure rollers. 5. Close the scanner cover and gently push it down to lock it into place. 6. Reconnect the product’s power cable; turn on the power switch at the rear, and turn on the product using the power key. If no paper is seen: a. Open the scanner cover. Underneath you should see red, then green, then blue flashing lights. b. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: • If there is no response from the scanner motor, replace the Engine PCA.

Code: 09:01:10
Description: Scanner Motor is failing
Remedy: Call agent: 1. Reboot the printer. 2. If system error persists, upgrade to the latest firmware. 3. Open the scanner cover. Underneath you will see red, then green, then blue flashing lights. 4. In the center of the scanner cover, between the flashing lights, you will find 4 small sensors labeled as R, G, B and L. Put your fingers over the R, G and B sensors simultaneously and the scanner motor should advance. Service engineer: 1. If there is no response from the scanner motor, replace the Engine PCA, See Engine PCA. See Open the E-Box or See Stepper Motor Assembly (taco sensor, and belt), see Scanner Motor Assembly (MFP only). 2. Replace the Scanner Controller Board. See Scanner Controller Unit (SUP). 3. Check the scanner controller board cable connections and replace the cables if required. 4. Replace the media sensors, See Media Sensor (MFP only).

Code: 09:02:10
Description: CIS A Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS A Element. 2. Replace Scanner Controller Board (SCU). See Scanner Controller Unit (SUP).

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