Code :

Code: 09:03
Description: File I/O Error
Remedy: Call agent: 1. Reboot the product. 2. Upgrade to the latest firmware. 3. Go to Jobs > Options > Delete all queue scan jobs. 4. Make sure the hard disk that is installed in the printer is the correct one for the product you are repairing. 5. Check and clean scanner elements. 6. Calibrate the scanner. Service engineer: • In some corner cases, the issue could be related to media movement. Replace the media sensors.

Code: 09:03:10
Description: CIS B Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS B Element. 2. Replace Scanner Controller Board (SCU).

Code: 09:04:10
Description: CIS C Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS C Element. 2. Replace Scanner Controller Board (SCU).

Code: 09:05:10
Description: CIS D Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS D Element. 2. Replace Scanner Controller Board (SCU)

Code: 09:06:10
Description: CIS E Element is failing
Remedy: Call agent: 1. Clean the scanner of dust and dirt and perform the Scanner Calibration. 2. If the system error persists, upgrade with latest firmware version. Service engineer: 1. Replace CIS E Element. 2. Replace Scanner Controller Board (SCU).

Code: 09:08:11
Description: Power cable of the Scanner is failing
Remedy: Service engineer: • Check the condition and connections of the Scanner Power cable, if necessary replace the cable.

Code: 09:09:11
Description: USB cable of the Scanner is failing
Remedy: Service engineer: • Check the condition of the Scanner USB cable and its connections, if necessary replace the cable.

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