• Code: 01.0:10
• Description: Problem with the engine PCA
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: • Replace the engine PCA. See Engine PCA. NOTE: If the 01.0:10 is not solved after replacing the engine PCA, or after replacing it a SE 02.1:10 code appears (carriage PCA), check the trailing cable to engine PCA connection; It's low probability, but possible, that a wrong connection could cause the damage to the carriage PCA and / or engine PCA.

• Code: 01.1:10
• Description: Error in the engine PCA
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: • Replace the engine PCA. See Engine PCA NOTE: If the 01.1:10 is not solved after replacing the engine PCA, or after replacing it a SE 02.1:10 code appears (carriage PCA), check the trailing cable to engine PCA connection; It's low probability, but possible, that a wrong connection could cause the damage to the carriage PCA and / or engine PCA.

• Code: 01.2:10
• Description: Problem with the backup NVM
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the Encoder PCA Cable is correctly connected. 2. If the cable is correctly connected, replace the encoder PCA. See Motor Media Advance Transmission with Encoder. NOTE: The backup NVM is located in the Paper Path Encoder PCA. In order to replace this part, you need to order the service kit CR357-67009 " Motor Media Advance Transmission with Encoder", then only use the Encoder PCA part from this kit.

• Code: 01.7:10
• Description: Communication errors between engine PCA and formatter
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, and then turn on the printer. Service engineer: 1. Replace the formatter. 2. If the problem persists, replace the Engine PCA. See Engine PCA.

• Code: 01.7:10
• Description: Communication errors between engine PCA and formatter
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Replace the formatter. 2. If the problem persists, replace the engine PCA.

• Code: 02.1:10
• Description: Problem with the carriage PCA
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check that the Trailing Cable is correctly connected between the Engine PCA and Carriage PCA. 2. Replace the carriage PCA. See Carriage PCA. NOTE: If the 02.1:10 is not solved after replacing the carriage PCA or after replacing it a SE 1.0:10 or SE 01.1:10 code appears (engine PCA), check the trailing cable connection to the engine PCA.; It's low probability, but possible, that a wrong connection could cause the damage to the carriage PCA and / or engine PCA.

• Code: 03.2:10
• Description: Problem with the E-Box cooling fans
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check the fans to see which is not rotating by checking for airflow coming from the ebox; place a hand over the fan holes in the ebox underneath the printer to check for air coming from both fans. 2. Remove the E-Box (see Open the E-Box) open it, and check that the cable of the nonfunctional cooling fan is correctly connected. Reconnect the power cord and power on the E-Box. Check whether the fan is now rotating. 3. Replace the fan. See E-Box fan. 4. Check the Power connection from PSU to Formatter. 5. Replace the PSU.

• Code: 03:10
• Description: Problem with the power supply unit
• Remedy: Call agent: • Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. Service engineer: 1. Check the cabling coming from the power supply to the Engine PCA. 2. Replace the PSU.