• Code: 26:01
• Description: Ink supply error found during IDS diagnostic test (advisory)
• Remedy: In the front panel message you can see letters representing the names of the colors of the faulty supplies. Call agent: 1. Reseat the faulty ink supply and repeat the ink delivery system diagnostic test. 2. Replace the faulty ink supply and repeat the ink delivery system diagnostic test. Service engineer: • Replace the left ink supply station.

• Code: 27:01
• Description: Too many nozzles out detected (Advisory)
• Remedy: Call agent: 1. Print the gNozzle healthh diagnostic print from the service menu. If printhead shows many nozzles out, replace the printhead. 2. If printhead doesnft show too many nozzles out, run gdrop detector calibrationh. Service engineer: • If printhead doesnft have too many nozzles out and gdrop detection calibrationh doesnft help, replace the drop detector.

• Code: 39.11:01
• Description: Media unloaded (Advisory)
  Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 1 is detected because end of media is glued to the core. • Paper has been unloaded before its end due to several reasons. In the cases bellow an excess of friction is causing malfunction in the media input which ends in unexpected media unloads: . Blue hub not completely introduced in the Media Roll core . Black Hub is broken and shifted to the left . Media sides are brushing the hubs for different conditions such as: • Media has expanded due to climate conditions (for example, switching off Air Conditioning) • Poor quality media: Media telescoping, core is narrower than media
• Remedy: Call agent: 1. Upgrade the printer to the latest firmware. 2. Ask customer if the advisory has appeared when reaching the end of the roll. In that case it is expected behavior. Tell customer to load new media roll and continue printing. 3. Ask customer to open roll cover and feed media into the media path. a. Check if media sides are brushing the hubs. In that case tell customer to re-position the media roll on the spindle ensuring a margin (.3mm) between the sides of the media and the black and blue hubs and observe there is no brushing. If this is not the case continue troubleshooting as described below b. Visually check that the hubs (black and blue pieces) are not broken. If they are, send a new spindle to the customer. 4. If problem persists, send a Service Engineer with a new spindle a new rewinder motor. Service engineer: 1. Follow all the steps from call agent section. 2. Measure distance of the Black hub on the left (as shown in picture below). This distance should be greater than 4 cm. Otherwise the black hub may be broken. Send a new spindle. Meanwhile recommend the customer to use roll 2 spindle if available. 3. If customer is using 36 inch paper roll width, measure distance on the blue hub on the right (as shown in picture below). This distance should be greater than 4.5 cm otherwise, the blue hub is probably not completely inserted into the roll core. 4. Clean the media path for visual inspection: a. Disconnect and unroute the sensor from under the printer. b. Remove the T-15 cosmetic screw. 5. Remove the Cleanout Assy and visually check there are no obstructions in media path such as loose parts, plastics/foams/paper pieces. 6. If problem persists, replace spindle. 7. If problem persists, replace "rewinder motor"

• Code: 39.12:01
• Description: Media unloaded (Advisory)
  Plot cut partially and part of the image is kept in the unloaded roll. This warning may happen in the following situations: • When an end of roll 2 is detected because end of media is glued to the core. • Paper has been unloaded before its end due to several reasons. In the cases bellow an excess of friction is causing malfunction in the media input which ends in unexpected media unloads: . Blue hub not completely introduced in the Media Roll core . Black Hub is broken and shifted to the left . Media sides are brushing the hubs for different conditions such as: • Media has expanded due to climate conditions (for example, switching off Air Conditioning) • Poor quality media: Media telescoping, core is narrower than media
• Remedy: Call agent: 1. Upgrade the printer to the latest firmware. 2. Ask customer if the advisory has appeared when reaching the end of the roll. In that case it is expected behavior. Tell customer to load new media roll and continue printing. 3. Ask customer to open roll cover and feed media into the media path. a. Check if media sides are brushing the hubs. In that case tell customer to re-position the media roll on the spindle ensuring a margin (.3mm) between the sides of the media and the black and blue hubs and observe there is no brushing. If this is not the case continue troubleshooting as described below b. Visually check that the hubs (black and blue pieces) are not broken. If they are, send a new spindle to the customer. 4. If problem persists, send a Service Engineer with a new spindle a new rewinder motor. Service engineer: 1. Follow all the steps from call agent section. 2. Mount roll 2 in roll 1 position. 3. Measure distance of the Black hub on the left (as shown in picture below). This distance should be greater than 4 cm. Otherwise the black hub may be broken. Send a new spindle. Meanwhile recommend the customer to use roll 1 spindle if available. 4. If customer is using 36 inch paper roll width, measure distance on the blue hub on the right (as shown in picture below). This distance should be greater than 4.5 cm otherwise, the blue hub is probably not completely inserted into the roll core. 5. Clean the media path for visual inspection: a. Disconnect and unroute the sensor from under the printer. b. Remove the T-15 cosmetic screw. 6. Remove the Cleanout Assy and visually check there are no obstructions in media path such as loose parts, plastics/foams/paper pieces. 7. If problem persists, replace spindle. 8. If problem persists, replace "rewinder motor"

• Code: 41:03
• Description: Electrical problem (fault, current limit, overheating) in paper-axis motor
• Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Reconnect the power cord, then turn on the printer. 2. Check for any visible obstacles restricting the movement of the paper advance roller. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels (using the pinchwheels diagnostic test), and clear the obstruction. 3. Perform the paper drive diagnostic test to troubleshoot the problem further. Service engineer: 1. Check for any visible obstacles restricting the movement of the paper advance roller. If there is a wrinkled mass of paper inside the paper path, lift the pinchwheels (using the screw that moves the pinchwheels, or the pinchwheels diagnostic test) and clear the obstruction. 2. Check that the paper advance drive cable is undamaged and correctly corrected to the engine PCA. 3. Replace the paper advance drive. 4. Replace the engine PCA.

• Code: 42:03
• Description: Electrical problem (fault, current limit, overheating) in scan-axis motor
• Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. 2. Reconnect the power cord, then turn on the printer. 3. Check for any visible obstacles restricting the movement of the carriage assembly. Remove any obstacle to let the carriage move freely along the whole scan axis. Service engineer: 1. Check that the scan-axis motor cable is undamaged and correctly corrected to the engine PCA. 2. Replace the scan-axis motor. See Scan Axis Motor. 3. Replace the engine PCA

• Code: 45.1:03, 45.1:10
• Description: Error in the rewinder 1 system (upper rewinder)
• Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 1. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 1 cable is undamaged and correctly connected to the engine PCA. 2. Replace the upper roll rewinder.

• Code: 45.2:03, 45.2:10
• Description: Error in the rewinder 2 system (lower rewinder)
• Remedy: Call agent: 1. Use the power switch at the rear to turn off the printer, then disconnect the power cord. Remove the paper from roll 2. Reconnect the power cord, then turn on the printer. 2. The rewinder will be tested automatically during boot up. Service engineer: 1. Check that the rewinder 2 cable is undamaged and correctly connected to the engine PCA 2. Replace the lower roll rewinder.