Description: This alert appears only if the product is configured to stop when a supplies reach the very low threshold. Two or more supplies have reached the estimated end of life. The product indicates when a supply level is at its estimated end of life. The actual life remaining might be different than estimated. The supply does not need to be replaced now unless the print quality is no longer acceptable. HP recommends that the customer have a replacement supply available to install when print quality is no longer acceptable. NOTE: When an HP supply has reached its approximated end of life, the HP Premium Protection Warranty on that supply ends. Recorded event codes depend on which supplies are at the end of life.
Magenta print cartridge
Remedy: Press the OK button to find out which supplies need to be replaced. Or, configure the product to continue printing by using the Manage Supplies menu.
Code: 10.03.00
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
Memory error Yellow print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.10
Display: 10.0X.Y0 Supply memory error
Description: The product cannot read or write to at least one print cartridge memory tag or a memory tag is missing from a print cartridge.
E-label missing Yellow print cartridge
Remedy: 1. Remove, and then reinstall the indicated print cartridge. 2. If the error reappears, turn the power off, and then on. 3. Check the cartridge e-label. If it is damaged, replace the cartridge. 4. If the error persists, replace the indicated print cartridge.
Code: 10.03.15
Display: 10.YY.15 Install <supply>
Description: The indicated supply has been removed or installed incorrectly.
Yellow print cartridge
Remedy: Replace or install the indicated supply.
Code: 10.03.15
Display: Install <supply>
Description: A supply item is either not installed or installed incorrectly.
Yellow cartridge
Remedy: Install the supply item or make sure that the installed supply item is fully seated.
Code: 10.03.25
Display: 10.YY.25 Wrong cartridge in <color> slot
Description: The indicated cartridge is installed in the wrong position.
Yellow print cartridge
Remedy: Install the indicated cartridge in the correct position. From left to right, the correct cartridge order follows: Yellow Magenta Cyan Black
Code: 10.03.25
Display: Wrong cartridge in <color> slot
Description: The indicated slot for a print cartridge contains a cartridge that is not the correct color. From left to right, the print cartridges should be installed in the following order:
Yellow
Remedy: Remove the print cartridge from that slot, and install a cartridge that is the correct color.
Code: 10.03.34
Display: 10.XX.34 Used supply in use
Description: The indicated cartridge is used.
Yellow print cartridge
Remedy: NOTE: Removing a cartridge from one product and then installing it in a different product (for testing functionality) will cause this event code.