• Code: 99.00.10
• Display: 99.00.10 Upgrade canceled by user
• Description: A remote firmware upgrade (RFU) was not performed. Job canceled when reading header number and size.
• Remedy: Resend the RFU.

• Code: 99.00.11
• Display: 99.00.11 Upgrade canceled by user
• Description: A remote firmware upgrade (RFU) was not performed. Job canceled when reading rest of header.
• Remedy: Resend the RFU.

• Code: 99.00.12
• Display: 99.00.12 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. Header number is 1 but header size doesn’t match version 1 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

• Code: 99.00.13
• Display: 99.00.13 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. Header number is 2 but header size doesn’t match version 2 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

• Code: 99.00.14
• Display: 99.00.14 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. The file is invalid.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model. Resend the RFU.

• Code: 99.00.2X
• Display: 99.00.2X
• Description: - 99.00.20 The bundle is not for this product - 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid - 99.00.22 The bundle header version is not supported by this firmware - 99.00.23 The package header version is not supported by this firmware - 99.00.24 - The format of the bundle is invalid - 99.00.25 The format of the package is invalid - 99.00.26 A CRC32 check did not pass - 99.00.27 An I/O error occurred while downloading the bundlen
• Remedy: Download the correct firmware. 99.00.27 only: Turn the product off, and then on again. Resend the firware upgrade. If the error persists, try the sending the upgrade by another method (USB or Embedded Web Server).

• Code: 99.09.60
• Display: 99.09.60 Unsupported disk
• Description: Preboot menu error. The hard disk currently installed is not recognized or supported by the product.
• Remedy: Install the correct hard disk for this product.

• Code: 99.09.61
• Display: 99.09.61 Unsupported disk
• Description: Preboot menu error. The installed disk is installed in a product configured for a encrypted hard disk.
• Remedy: Access the Preboot menu and then select Lock Disk to lock the disk.