• Code: 31.13.01
• Display: 31.13.01
• Description: Paper pick was initiated, but the page didn't did not make it to the pick success sensor.
• Remedy: 1. Open the ADF lid, pull sheets back into input tray, and then resume the job. 2. Check the paper guides and make sure that they are set to the correct paper width. 3. Make sure that the input tray is not overloaded. 4. Check the document feeder page count for roller life. 5. Verify that the paper meets the product specifications. 6. Make sure that the ADF roller door is completely closed. 7. Check the event log for 31.03.30 errors, and and then resolve those errors first. 8. Clean the document feeder roller. 9. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 10. Actuate the Pick-Success Sensor. If the sensor does not show functionality when tested, replace the document feeder.

• Code: 31.13.02
• Display: 31.13.02
• Description: The paper passed the pick success sensor, and then jammed in the document feeder paper path.
• Remedy: 1. Clear the paper path and try feeding the page again. 2. Verify that the paper meets the product specifications. 3. Check the paper guides and make sure that they are set to the correct paper width. 4. Verify that the paper path is clear. 5. Check for motor stall 31.03.31 and 31.03.32 errors. 6. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 7. Actuate the Paper-Path Sensor 1. If the sensor does not show functionality when tested, replace the document feeder.e

• Code: 31.13.13
• Display: 31.13.13
• Description: The jam access door is open.
• Remedy: 1. Verify that the jam access cover is closed. 2. Try feeding the paper again. 3. Verify that the flag is not broken off. 4. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 5. Actuate the ADF Jam Cover Sensor. If the sensor does not show functionality when tested, replace the document feeder.

• Code: 31.13.14
• Display: 31.13.14
• Description: This is a feed jam in the document feeder, and the motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Reseat the document feeder to the SCB. 7. Replace the document feeder.

• Code: 31.13.15
• Display: 31.13.15
• Description: Description This is a duplex refeed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex refeed does not make it to the deskew sensor.
• Remedy: 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder.

• Code: 32.08.XX
• Display: 32.08.XX Error Messages
• Description: 32.08.A1 Shutdown event-boot after abnormal shutdown 32.08.A2 Boot from normal shutdown event 32.08.A3 Regular boot event
• Remedy: No action necessary.

• Code: 32.1C.XX
• Display: 32.1C.XX
• Description: 32.1C.05 The restore job ticket was submitted with invalid credentials 32.1C.06 The backup job ticket was submitted with invalid credentials 32.1C.07 Backup restore permissions error There was an error during the creation, read, or write of the restore file. 32.1C.08 Not enough disk space to perform backup/restore or network share issue There was an error during the creation, read, or write of the backup file. 32.1C.09 Tried to restore a backup file that was not valid for this product The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. 32.1C.0A Backup file is invalid The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. 32.1C.0D Backup/restore failed, auto-reboot failed, or the product might be busy 32.1C.11 Backup/restore timeout while communicating with the engine The backup was aborted because the product is busy. 32.1C.13 and 32.1C.14 Not enough space exists to perform the backup The backup was aborted because the disk is at a critical level or full. Scheduled backup failure 32.1C.15 Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature. 32.1C.2E The restore was aborted because the product is busy. 32.1C.2F Reset failure 32.1C.40 The backup operation completed successfully (informational). 32.1C.41 The backup operation encountered an error (informational). 32.1C.42 The backup operation completed, but with a warning message (informational). 32.1C.43 A component in the backup file is not supported by the current version of firmware and will not be restored (informational). 32.1C.44 A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 Some data was not included in the backup file (informational). 32.1C.46 An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational). 32.1C.47 Some data was not restored from the backup file (informational). 32.1C.48 The backup job ticket was submitted using an invalid network path. 32.1C.49 The backup job ticket was submitted with a bad encryption. 32.1C.4A An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file. 32.1C.56 Reset aborted. Backup/restore in progress (informational). 32.1C.57 Reset aborted (informational). 32.1C.58 Unknown reset error (informational). 32.1C.60 The restore operation completed successfully (informational). 32.1C.61 The restore operation encountered an error. 32.1C.62 The restore operation completed, but with a warning message. 32.1C.68 The restore job ticket was submitted using an invalid network path. 32.1C.69 The restore job ticket was submitted with a bad encryption personal identification number (PIN). 32.1C.6A An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D An unusual error occurred when running the restore.
• Remedy: 32.1C.05 Verify the credentials that were submitted. Check the domain, user name, and password. 32.1C.06 Verify the credentials that were submitted. Check the domain, user name, and password. 32.1C.07 Retry the job. 32.1C.08 ?? Retry the job. ?? Remove stored jobs and retry. ?? Use a larger capacity storage device. ?? Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings. 32.1C.09 Use a valid backup file. 32.1C.0A Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu. 32.1C.0D Reboot, and then retry the backup/restore. 32.1C.11 Wait until the product is idle, and then try again. 32.1C.13 and 32.1C.14 Free up disk space, and then try again. 32.1C.15 - Use the current backup file. 32.1C.2E Wait until the product is idle, and then try again. Turn the product off then on, and then retry. 32.1C.2F Turn the product off then on, and then retry. 32.1C.40 No action necessary. 32.1C.41 No action necessary. 32.1C.42 No action necessary. 32.1C.43 No action necessary. 32.1C.44 No action necessary. 32.1C.45 No action necessary. 32.1C.46 No action necessary. 32.1C.47 No action necessary. 32.1C.48 Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server. 32.1C.49 Verify that the encryption personal identification number (PIN) meets the restrictions for the product. 32.1C.4A Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu. 32.1C.56 No action necessary. 32.1C.57 No action necessary. 32.1C.58 No action necessary. 32.1C.60 No action necessary. 32.1C.61 Review the error log to see specific details about the failure. 32.1C.62 Review the error log to see specific details about the failure. 32.1C.68 Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path 32.1C.69 Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file. 32.1C.6A Retry the job. 32.1C.6D Retry the job.

• Code: 40.00.01
• Display: 40.00.01 USB I/O buffer overflow To continue, touch “OK”
• Description: The USB buffer has overflowed.
• Remedy: 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.