• Code: 99.00.09
• Display: 99.00.09 Upgrade canceled by user
• Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user.
• Remedy: Resend the RFU.

• Code: 99.00.10
• Display: 99.00.10 Upgrade canceled by user
• Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the header number and size.
• Remedy: Resend the RFU.

• Code: 99.00.11
• Display: 99.00.11 Upgrade canceled by user
• Description: A remote firmware upgrade (RFU) was not performed. The RFU was canceled by the user when reading the rest of the header.
• Remedy: Resend the RFU.

• Code: 99.00.12
• Display: 99.00.12 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. The header number is 1, but the header size does not match version 1 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.13
• Display: 99.00.13 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. The header number is 2, but the header size does not match version 2 size.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.14
• Display: 99.00.14 Upgrade not performed the file is invalid
• Description: A remote firmware upgrade (RFU) was not performed. The file is invalid.
• Remedy: Download the RFU file again. Make sure that you download the file for the correct product model, and then resend the RFU.

• Code: 99.00.2X
• Display: 99.00.2X
• Description: There is a compatibility issue with the firmware. The specific message varies depending on the cause, but the solution for each message is the same. • 99.00.20 The bundle is not for this product. • 99.00.21 The bundle is not signed with the correct signature, or the signature is invalid. • 99.00.22 The bundle header version is not supported by this firmware. • 99.00.23 The package header version is not supported by this firmware. • 99.00.24 The format of the bundle is invalid. • 99.00.25 The format of the package is invalid. • 99.00.26 A CRC32 check did not pass. • 99.00.27 An I/O error occurred while downloading the bundle.
• Remedy: Download the correct firmware and then resend the firmware upgrade. 99.00.27 only: 1. Turn the product off, and then on. 2. Resend the firmware upgrade. 3. If the error persists, try installing the upgrade by another method (USB or Embedded Web Server).

• Code: 99.01.XX
• Display: 99.01.XX
• Description: A firmware install error has occurred. The specific message varies depending on the cause, but the solution for each message is the same. • 99.01.00 • 99.01.10 • 99.01.20 • 99.01.21
• Remedy: Reload the firmware.