Description: This jam occurs when a door is opened during printing.
Front door open
Remedy: Make sure that the doors are fully closed.
Code: 13.BB.EE
Display: 13.WX.EE
Description: This jam occurs when a door is opened during printing.
Right door open
Remedy: Make sure that the doors are fully closed.
Code: 13.D3.DZ
Display: 13.D3.DZ
Description: Late to duplex re-feed jam Z = fuser mode
Remedy: Check the product for a jam.
Code: 13.E1.DZ
Display: 13.WX.YZ Fuser area jam
Description: Stopped at fuser jam This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor:
Z = fuser mode This jam occurs when the paper stays at the fuser output sensor for a designated amount of time after it has reached the fuser output sensor.
Remedy: Clear the jam. See the clear jams section in the service manual. For a 13.B9.DZ jam: Make sure media is within specifications, check for obstructions in the fuser, check that the T2 roller is installed properly.
Code: 13.FF.FF
Display: 13.WX.FF
Description: Power on residual paper jam This jam occurs when the paper exists at any of the paper path jam sensors at power on or door close. Due to the current FW timing requirements, the displayed jam code is always 13.FF.FF, only the event log will have 13.WX.FF
Multiple sensors
Remedy: Clear the jam.
Code: 20.00.00
Display: 20.00.00 Insufficient memory To continue, press OK
Description: The product has experienced a memory error. You might have tried to transfer too many fonts or macros.
Remedy: Press the OK button to print the transferred data (some data might be lost), and then simplify the print job or install additional memory.
Code: 21.00.00
Display: 21.00.00 Page too complex
Description: The page decompression process was too slow for the printer.
Remedy: Press the OK button to continue printing (some data might be lost).