Các lỗi thường gặp

Code :
  • Code: 31.01.03
  • Display: 31.01.03 Document feeder pick error
  • Description: The document feeder cannot pick up paper.
  • Remedy: 1. Open the document feeder top cover. 2. Remove all paper found. 3. Remove the remaining pages from the document feeder input tray. 4. Close the document feeder top cover. 5. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 6. Align the paper guides with both edges on the paper. 7. Touch the Start button to continue. Check the paper guides, check and clean the rollers and separation pad, and test the registration sensor. If the error persists, replace pickup roller assembly, separation pad, or document feeder.
  • Code: 31.01.47
  • Display: 31.01.47 Document feeder not detected
  • Description: The document feeder was not detected, and might not be ADF connected. The flatbed glass is still available for scanning.
  • Remedy: Turn the product off and then on.
  • Code: 31.03.22
  • Display: 31.03.22 Scanner calibration failure
  • Description: The scanner calibration failed. This could affect scanning picture quality.
  • Remedy: Remove any paper in document feeder. Turn the product off and then on.
  • Code: 31.WX.10
  • Display: 31.WX.10 Scanner failure
  • Description: The product has detected a scanner ADF fan error.
  • Remedy: 1. Turn the product off and then on. 2. If the error persists, replace the ADF fan.
  • Code: 31.WX.15
  • Display: 31.WX.15 Jam in document feeder
  • Description: Originals are jammed inside the document feeder top cover.
  • Remedy: 1. Open the document feeder top cover. 2. Remove all paper found. 3. Rotate the green wheel to remove any additional paper. 4. Remove the remaining pages from the document feeder input tray. 5. Close the document feeder top cover. 6. Place the jammed page on top of any remaining pages, and reinsert them into the document feeder. 7. Align the paper guides with both edges of the paper. 8. Touch the Start button to continue.
  • Code: 32.1C.XX
  • Display: 32.1C.XX
  • Description: NVRAM backup/restore
  • Remedy:
  • Code: 32.21.00
  • Display: 32.21.00
  • Description: Corrupt firmware in external accessory.
  • Remedy: Turn the product off, then on, and retry. If the error persists, clear the firmware image from the active partition by using the Partial Clean item in the Preboot menu.
  • Code: 33.02.01
  • Display: 33.02.01
  • Description: Used board disk installed. A used formatter or hard disk from an existing printer has been placed in this printer.
  • Remedy: Reinstall the used board or disk back into its original printer.
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