• Code: 13.B9.FF
• Display: 13.B9.FF
• Description: Residual paper jam fuser output sensor. This jam occurs when residual paper is detected at the fuser output sensor (PS700) at power on.
• Remedy: 1. Open output door and clear the jam in the indicated area. 2. Close the door so that the product attempts to clear the paper path. 3. Test Fuser Delivery sensor (SP700) using the Tray/Bin manual sensor test in the Administration, Troubleshooting, Diagnostic Tests menu to verify that the sensor is functioning properly, replace fuser if the sensor fails the test.

• Code: 13.C3.Az
• Display: 13.C3.Az
• Description: Media stay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.A1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.A2 The fuser is printing in fuser mode Normal. • 13.C3.A3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.A4 The fuser is printing in fuser mode Heavy 1. • 13.C3.A5 The fuser is printing in fuser mode Heavy 2. • 13.C3.A6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.A7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.A8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.A9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.AB The fuser is printing in fuser mode Transparency. • 13.C3.AC The fuser is printing in fuser mode Label.
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

• Code: 13.C3.Dz
• Display: 13.C3.Dz
• Description: Media Delay jam Engine Switch Back area, Paper Delivery sensor. Paper present at PS112 after specified time limit. Z = Fuser Mode • 13.C3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.C3.D2 The fuser is printing in fuser mode Normal. • 13.C3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.C3.D4 The fuser is printing in fuser mode Heavy 1. • 13.C3.D5 The fuser is printing in fuser mode Heavy 2. • 13.C3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.C3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.C3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.C3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.C3.DB The fuser is printing in fuser mode Transparency. • 13.C3.DC The fuser is printing in fuser mode Label.
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Make sure the type and quality of the media that you are using meet HP specifications. 3. Inspect the paper path and remove any obstructions. 4. If issue persists replace Reversing assembly.

• Code: 13.D3.Dz
• Display: 13.D3.Dz
• Description: Jam in Duplexer This jam occurs when the media does not reach the Duplex re-feed sensor (PS113) in designated amount of time. Z = Fuser Mode • 13.D3.D1 The fuser is printing in fuser mode Auto Sense special case distinguished from "typed" Normal. • 13.D3.D2 The fuser is printing in fuser mode Normal. • 13.D3.D3 The fuser is printing in fuser mode Light 1 or Light 2 (see the event log secondary jam information digits for specific mode). • 13.D3.D4 The fuser is printing in fuser mode Heavy 1. • 13.D1.D5 The fuser is printing in fuser mode Heavy 2. • 13.D3.D6 The fuser is printing in fuser mode Heavy media 3. • 13.D3.D7 The fuser is printing in fuser mode Glossy media 1. • 13.D3.D8 The fuser is printing in fuser mode Glossy media 2. • 13.D3.D9 The fuser is printing in fuser mode Glossy media 3. • 13.D3.DB The fuser is printing in fuser mode Transparency. • 13.D1.DC The fuser is printing in fuser mode Label.1
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Ensure the type and quality of the media that you are using meet HP specifications. 3. Make sure that customer is using HP Genuine cartridge and test this printer with another working or new cartridge. 4. Test duplexing from multiple trays to see if issue is TRAY specific or not. 5. Perform the continuous test in simplex mode at least 50 pages to make sure that issue is occurring while printing duplex printing only. 6. Remove the duplexer and clean the printer duplex path properly for any debris or dust. 7. Check and Clean the status charge eliminator. (Next to transfer roller). 8. Where is the leading and trailing edge of the paper during the error state? • Stuck in switchback assembly? • Stopped at input of Duplexer? STUCK in switchback assembly: Check assembly for blockage. 1. Check sensor in assembly using sensor test. 2. If faulty or issue with switchback assembly, Replace the assembly Stopped at Duplexer: 1. Make sure the duplex re-feed sensor PS113 is clear of paper and is not damaged. 2. Check to ensure the duplex re-feed motor M107 is functioning properly (Use component test to check duplexer re-feed motor function) 3. If either of these tests fail replace the Duplexing unit.

• Code: 13.FF.FF
• Display: 13.FF.FF
• Description: A power on residual paper jam has occurred (sensor).
• Remedy: 1. Follow the on screen instructions to locate and remove the paper or obstruction. 2. Inspect the paper path and remove any obstructions. 3. Use the Manual sensors test or Tray/Bin manual sensors test to isolate a faulty door switch or sensor.

• Code: 13.XX
• Display: 13.XX -Manual sensor test for troubleshooting
• Description: Manual sensor test
• Remedy: 1. From the Home screen, scroll to and touch the Administration button. 2. Touch the Troubleshooting button, and then touch the Diagnostic Tests button. 3. Touch the Manual Sensor Test button. 4. Activate a switch or sensor, and then watch the control-panel display for the switch or sensor state to change from green to clear or clear to green. It might take a few seconds to change.

• Code: 20.00.00
• Display: 20.00.00 Insufficient memory <device>
• Description: Event log message 20.00.00. The product does not have enough memory to print the page. The product received more data than can fit in the available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
• Remedy: Touch the OK button to print the transferred data. Some data might be lost. Reduce the page complexity or add product memory.

• Code: 21.00.00
• Display: 21.00.00 Page Too Complex
• Description: The product displays this message to indicate that the page decompression process was too slow for the product.
• Remedy: Touch the OK button to continue. There may be some data loss on the page that was being formatted when the error occurred.