• Code: 13.A4.A4
• Display: 13.A4.A4 Jam in tray 4
• Description: Paper Stay Jam In Tray 4. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick up from Tray 4.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification. 5. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 8. Check the following connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A4.D4
• Display: 13.A4.D4 Jam in tray 4
• Description: Paper Delay Jam In Tray 4. This jam occurs when the paper does not reach the Tray 4 feed sensor (SR8) in designated amount of time after the start of paper pick-up from Tray 4. This is a no-pick jam from tray 4.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper being installed into the tray, and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification. 5. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 8. Check the following connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A4.FF
• Display: 13.A4.FF Paper Jam
• Description: Residual paper jam in Tray 4. This jam occurs when residual paper is detected at the Tray 4 feed sensor (SR8) at power on.
• Remedy: 1. Open Tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 4 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the component tests to run the Tray 4 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up motor. 6. Use the manual sensor tests to toggle SR8. If the sensor is not functioning properly, replace the Tray 4 pick up assembly. 7. Check the connectors for Tray 4 on the HCI controller and assembly. (J22, J406 Media feed sensor) (J20 J406 Pick up assembly) 8. If the error persists, replace the Tray 4 paper pickup assembly.

• Code: 13.A5.A5
• Display: 13.A5.A5 Jam in tray 5
• Description: Paper Stay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick up from Tray 5.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.A5.D5
• Display: 13.A5.D5 Jam in tray 5
• Description: Paper Delay Jam In Tray 5. This jam occurs when the paper does not reach the Tray 5 feed sensor (SR12) in designated amount of time after the start of paper pick-up from Tray 5. This is a no-pick jam from tray 5.
• Remedy: 1. Open the tray, remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Avoid loading paper that is damaged (ex. bent, torn, dusty, wrinkled, and curled) and or out of specification 5. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 6. Use the component tests to run the Tray 5 pickup/feed motor drive test. If the motor is not functioning properly, replace the Pick up Motor. 7. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 8. Check the connectors for Tray 5 on the HCI controller and assembly. (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) (J14, J409 Pick up motor) 9. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.A5.FF
• Display: 13.A5.FF Paper Jam
• Description: Residual paper jam in Tray 5. This jam occurs when residual paper is detected at the Tray 5 feed sensor (SR12) at power on.
• Remedy: 1. Open the tray, and right door and remove any jammed paper, and then close the tray. 2. Open and close any door on the product to allow the product to attempt to clear the jam. 3. Make sure that the tray width and length guides are set to the correct paper size being installed into the tray and that the tray is not over filled above fill mark on tray. 4. Verify that the Tray 5 pickup, feed, and separation rollers are correctly installed and that they are not worn or damaged. Clean or replace the rollers as needed. 5. Use the manual sensor tests to toggle SR12. If the sensor is not functioning properly, replace the Tray 5 pick up assembly. 6. Check the connectors for Tray 5 on the HCI controller and assembly (J32, J403 Media feed sensor) (J30, J403 Pick up assembly) 7. If the error persists, replace the Tray 5 paper pickup assembly.

• Code: 13.AA.EE
• Display: 13.AA.EE Paper Jam
• Description: HCI Door Open Jam. This jam occurs when the HCI right door (SW1) is opened during printing.
• Remedy: 1. Close the lower right door to allow the product to attempt to clear the jam. 2. Test SW1 using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly. 3. Replace the SW1 sensor assembly.

• Code: 13.Ax.EE
• Display: 13.Ax.EE
• Description: This jam occurs when a door is opened during printing. • 13.AB.EE (event code) HCI door open • 13.BB.EE (event code) Right door open
• Remedy: Make sure that the doors are fully closed. Test sensor using the manual sensor switch test under the – Administration- Troubleshooting- Diagnostic Tests- menu to verify that the switch is functioning properly.