• Code: 13.E1.FF
• Display: 13.E1.FF Jam in left door
• Description: Power on residual paper jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connectors on the paper delivery assembly. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

• Code: 13.E6.AX
• Display: 13.E6.AX Jam in left door
• Description: Stopped at output jam. This jam occurs when the paper fails to clear the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2
• Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and the paper delivery assembly for damage or wear. Replace the fuser or paper delivery assembly if necessary. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly. 4. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

• Code: 13.E6.BD
• Display: 13.E6.BD Jam in left door
• Description: Multi-feed from duplexer jam. This jam occurs when the engine detects a multi-feed in the output path from the duplexer.
• Remedy: Check the paper path and rollers at the fuser and the duplexer for damage or wear. Replace the fuser or duplexer if necessary.

• Code: 13.E6.BX
• Display: 13.E6.BX Jam in left door
• Description: Multi-fold from Tray 1–6 jam. This jam occurs when the engine detects a multi-feed in the output path from the indicated source tray. X indicates the source tray - 1 = Tray 1 - 2 = Tray 2 - 3 = Tray 3 - 4 = Tray 4 - 5 = Tray 5 - 6 = Tray 6
• Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the pickup, feed, and separation rollers from the source tray. Replace the rollers if they are worn or defective

• Code: 13.E6.DX
• Display: 13.E6.DX Jam in left door
• Description: Late to output jam. This jam occurs when the paper fails to reach the output sensor (SR3) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2
• Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

• Code: 13.E6.FF
• Display: 13.E6.FF
• Description: Output bin full sensor (SR3) residual jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connectors on the paper delivery assembly. 3. Use the Manual sensor tests to toggle the output sensor (SR3). If the sensor or lever are not properly functioning, replace the paper delivery assembly.

• Code: 13.EA.EE
• Display: 13.EA.EE Door open jam
• Description: Face-down delivery door open jam.
• Remedy: 1. Close the face-down delivery door. 2. Check the tab of the face-down delivery door that engages the left door switch (SW1). If they it is damaged, replace the left door assembly. 3. Use the Manual sensor tests to toggle the left door switch (SW1). If the switch is not properly functioning, replace the switch. 4. Inspect the connector (J35) on the DC controller PCA.

• Code: 13.FF.FF
• Display: 13.FF.FF
• Description: Power on residual paper jam; multiple sensors. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
• Remedy: Multiple sensors are blocked. See the steps for other 13.XX.FF errors to clear this error.