Code :

Code: 30.01.44
Display: 30.01.44
Description: A scanner firmware error has occurred.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. Replace the formatter.

Code: 30.01.45
Display: 30.01.45
Description: General code assert error for the copy processor board firmware.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Replace the scanner control board. 4. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.01.46
Display: 30.01.46
Description: The firmware cannot find the copy processor board.
Remedy: 1. Turn the product, off and then on. 2. Re-seat the formatter. 3. Replace the scan control board. 4. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.03.14
Display: 30.03.14
Description: A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
Remedy: This is an informational message, and no action is required.

Code: 30.03.20
Display: 30.03.20
Description: The copy processor board firmware cannot communicate with the PCA on the optical assembly.
Remedy: 1. Turn the product off, and then on. 2. Verify the FFC cables between scanner and scanner control board are connected. 3. Replace the scanner.

Code: 30.03.22
Display: 30.03.22
Description: The scan module cannot see the illumination module, or marginal illumination. The optical assembly is not parked under the calibration strip.
Remedy: 1. Turn the product off, and then on. 2. Upgrade the firmware. 3. Check the service event log for other scanner errors, and resolve those errors. 4. Check the scan module FFC connection. 5. Replace the scanner. 6. If the error persists, please escalate this problem to your Global Business unit.

Code: 30.03.23
Display: 30.03.23
Description: The calibration stitching label shifted or there are bad sensors in the scan module.
Remedy: 1. Turn the product off and then on. 2. Upgrade the firmware. 3. Replace the scanner.

Code: 30.03.30
Display: 30.03.30
Description: The scanner control board cannot communicate with the flatbed scanner motor.
Remedy: 1. Turn the product off, and then on. As the product turns on, verify the scan head moves. 2. Verify the drive belt is in the correct position. 3. Check for a red LED illuminated on the scanner motor. 4. Check the cable connection to scanner control board. 5. Replace the scanner.