Code :

Code: 13.BA.EE
Display: 13.BA.EE Door open jam
Description: The top cover was opened during a print job.
Remedy: 1. Close the top cover. 2. Check the tabs of the top cover that engage the top cover switches (SW2, SW3). If they are damaged, replace the top cover assembly. 3. Use the Tray/bin manual sensor tests to toggle the cartridge door switch (SW3). If the switch is not properly functioning, replace the switch. NOTE: The Tray/bin manual sensor tests can not be used to test SW2 top cover switch. If the error persists and the SW3 top cover switch is properly functioning, try replacing the SW2 top cover switch. 4. Check the connectors (J74 and J36) on the DC controller PCA and the connector (J18) on the cartridge door open detection switch.

Code: 13.D1.DX
Display: 13.D1.DX Jam in left door
Description: Late to duplex switchback jam. This jam occurs when the paper reverses direction but fails to reach the duplex switchback sensor (SR1DU) in the designated amount of time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2
Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer switchback sensor (SR1DU). If the sensor or lever are not properly functioning, replace the duplexer. 4. Use the Components tests to activate the duplex feed motor (listen for the motor to rotate). If the motor is not properly functioning, replace the duplexer.

Code: 13.D1.FF
Display: 13.D1.FF Jam in left door
Description: Duplexer switchback sensor jam. This jam occurs when paper exists at any of the paper path jam sensors at power on or after jam re-evaluation.
Remedy: 1. Open the left door, and clear any jammed paper. Close the left door. 2. Remove duplexer, and clear any jammed paper. Reinstall the duplexer. 3. Make sure duplexer is seated properly. 4. Run the Manual Sensor test and toggle the duplexer switchback sensor (SR1DU). 5. If the duplexer switchback sensor or lever not operating properly replace the duplexer.

Code: 13.D3.00
Display: 13.D3.00 Jam in top cover area
Description: This is a firmware timing issue and not a mechanical jam problem. Late to duplex exit jam. The engine cannot pause long sheets in the duplex path.
Remedy: Open the top cover, remove any jammed paper, and then close the top cover.

Code: 13.D3.DX
Display: 13.D3.DX Jam in duplexer
Description: Late to duplex exit jam. This jam occurs when the leading edge of the paper reaches the duplex switchback sensor (SR1DU), but fails to reach the duplex reefed sensor (SR2DU)- The leading edge is in the duplexer, but the trailing edge might be accessible from the left door. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2
Remedy: 1. Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. 2. Check the paper path and rollers at the fuser and duplexer for damage. Replace the fuser or duplexer if necessary. 3. Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not properly functioning, replace the duplexer. 4. Use the Components tests to activate the duplex refeed solenoid/clutch (listen for the solenoid to move). If the solenoid/clutch is not properly functioning, replace the duplexer.

Code: 13.D3.FF
Display: 13.D3.FF Jam in top cover area
Description: Duplexer refeed sensor (SR2DU) jam. This jam occurs when paper exists at any of the paper path jam sensors when the product power is turned on or after jam re-evaluation.
Remedy: 1. Open the top cover, remove any jammed paper, and then close the top cover. 2. Remove the duplexer, remove any jammed paper, and then reinstall the duplexer. NOTE: Make sure that the duplexer is fully seated when reinstalled. 3. Use the Manual sensor tests to toggle the duplexer refeed sensor (SR2DU). If the sensor or lever are not properly functioning, replace the duplexer.

Code: 13.DE.EE
Display: 13.DE.EE Jam in duplexer (during a print job)
Description: This is a user caused jam, not a mechanical problem. This jam occurs when the duplexer is removed while paper is being delivered in the duplexer.
Remedy: Remove the duplexer, remove any jammed paper, and then reinstall the duplexer.

Code: 13.E1.DX
Display: 13.E1.DX Jam in left door
Description: Late to bin full jam. This jam occurs when the paper fails to reach the face-down bin full sensor (SR4) within a specific time. X indicates the fuser mode - 2 = Normal - 3 = Light media 1 - 3 = Light media 2 - 4 = Heavy media 1 - 5 = Heavy media 2 - B = Transparency - D = Envelope 1 - D = Envelope 2
Remedy: 1. Open the left door, remove any jammed paper, and then close the left door. 2. Inspect the connector (J55) on the output assembly, and the connector (J45) on the DC controller PCA. 3. Use the Tray/bin manual sensor tests to toggle the output bin full sensor (SR4). If the sensor or lever are not properly functioning, replace the paper delivery assembly.