• Code: 13.B9.A6
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Heavy media 3 (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.A7
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Glossy media 1 (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.A8
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Glossy media 2 (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.A9
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Glossy media 3 (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.AA
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Glossy film (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.AB
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, OHT (either typed or from Auto Sense).
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.AC
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Label.
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.

• Code: 13.B9.AD
• Display: 13.B9.AZ
• Description: Stopped at fuser jam. This jam occurs when the paper stays at the fuser output sensor PS6 for a designated amount of time after it has reached the fuser output sensor PS6. Z = Fuser mode.
  Stopped at fuser jam, Envelope 1.
• Remedy: 1. Open the right door, and then clear any jammed paper. 2. Make sure that the paper meets HP specifications. 3. Remove the fuser, and then clear any jammed paper. CAUTION: The fuser might be hot. 4. Replace the fuser, and then close the door. 5. Check for obstructions in the paper path. 6. Verify that the second transfer roller is seated properly and not worn or deformed. Replace it if necessary. 7. Check the paper path rollers at the fuser and paper delivery assembly for blockage or damage. Replace the fuser or paper delivery assembly if necessary. 8. Use the manual sensor tests to toggle the fuser output sensor (PS6). If the sensor is not properly functioning, replace the fuser assembly. 9. Use the components tests to activate the fuser motor (M4). If the motor is not properly functioning, replace the motor.