Code :

Code: 59.XY
Display: 59.XY ERROR
Description: A temporary printing error occurred.
Remedy: 1. Inspect the DC controller PCA and verify that the following connectors are firmly seated: • Drum motor (M102) to connector J87 • Feed motor (M101) to connector J91 • Fusing motor (M299) to connector J89 NOTE: There is a cable between the drum motor and the DC controller. Both ends of the cable need to be firmly seated. 2. If the error persists, from the DIAGNOSTICS menu, run the component tests for each motor to verify that they are operating. If any of the motors is not operating, replace the motor.

Code: 60.XX
Display: 60.XX ERROR
Description: An error has occurred while the product was attempting to lift the tray designated by XX
Remedy: 1. Open the tray, and then remove the paper. 2. Open the guides and look for any torn pieces of paper or foreign objects inside the tray. 3. Replace the paper, and then close the tray. 4. Turn the product off and then on. 5. Remove most of the paper from the tray except for a few sheets, and insert the tray into the product. Listen for the sound of the lift motor lifting the paper stack. Also, observe if the paper level indicator moves at the front of the tray. 6. Tray 2 only: If the paper stack in the tray is not being lifted, verify that the lift motor connector is firmly seated in connector J73 on the DC controller PCA. 7. If the error persists, replace the lift motor.

Code: 62
Display: 62 NO SYSTEM
Description: This message indicates that no system was found. The product software system is corrupt.
Remedy: • Turn the product off and then on. • If the message persists, contact an HPauthorized service or support provider.

Code: 65.XY.ZZ
Display: 65.XY.ZZ OUTPUT DEVICE DISCONNECTED
Description: An output device was removed while the product was turned on.
Remedy: To continue printing, you must do one of the following: • Reconnect the output device. • Turn the product off and then on. If the message persists, replace the output device.

Code: 66.XY.ZZ
Display: 66.XY.ZZ INPUT DEVICE FAILURE 66.XY.ZZ OUTPUT DEVICE FAILURE
Description: The product has detected a problem with an input or output device, depending on the specific error message.
Remedy: 1. Turn the product off and then on. 2. Reconnect the device. 3. If possible, print the configuration page to determine if the product is recognizing the device. 4. Verify that the following DC controller connections are seated firmly in the connectors. • J83: envelope feeder • J88: 500-sheet tray feeder or 1,500-sheet tray feeder • J90: stacker, stapler-stacker, or mailbox • J84: duplexer 5. If the message persists, replace the input or output device.

Code: 68.X
Display: 68.X PERMANENT STORAGE FULL
Description: The permanent storage is full. Some settings might have been reset to the factory defaults
Remedy: • If the error does not clear, turn the product off and then on. • Print a configuration page and check the product settings to determine which values have changed.

Code: 68.X
Display: 68.X PERMANENT STORAGE WRITE FAIL
Description: The storage device is failing to write. Printing can continue, but there might be some unexpected behaviors because an error occurred in permanent storage.
Remedy: Press OK to continue. If the error does not clear, turn the product off then on. If the message persists, contact an HP-authorized service or support provider.

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