• Code: 31.13.13
• Description: The document feeder jam access door is open.
• Remedy: 1. Verify that the jam access cover is closed. 2. Verify that the flag is not broken off. 3. Open the following menus: • Administration • Troubleshooting • Diagnostic Tests • Scanner Tests 4. Actuate the document feeder Jam Cover Sensor. If the sensor does not show functionality when tested, replace the Sensor. 5. If not available for replacement or does not resolve issue replace the document feeder assembly.

• Code: 31.13.14
• Description: Document feeder job error, over current. This is a feed jam in the document feeder, and the motor is not turning.
• Remedy: 1. Verify that the paper meets the product specifications. 2. Make sure that the document feeder input tray is not overloaded. 3. Check the event log for document feeder errors, and then resolve any errors first. 4. Open and close the top cover to see if the pick motor turns without posting this error. If there is no error, then the motor is good. 5. Verify that the motor cables are connected. 6. Re-seat the document feeder to the scanner control board (SCB). 7. Replace the document feeder.

• Code: 31.13.15
• Description: This is a duplex re-feed jam in the document feeder. The paper jam occurs on the back-side copy. The duplex re-feed does not make it to the deskew sensor.
• Remedy: 1. Remove the jammed paper. 2. Verify that there is nothing in the paper path of the duplex refeed area. 3. Retry the copy job. 4. Replace the document feeder assembly.

• Code: 32.08.A1, 32.08.A2, 32.08.A3
• Description: 32.08.A1 (event code) Shutdown event-boot after abnormal shutdown. 32.08.A2 (event code) Boot from normal shutdown event. 32.08.A3 (event code) Regular boot event.
• Remedy: No action necessary.

• Code: 32.1C.XX
• Description: 32.1C.05 (event code) The restore job ticket was submitted with invalid credentials. 32.1C.06 (event code) The backup job ticket was submitted with invalid credentials. 32.1C.07(event code) Backup restore permissions error. There was an error during the creation, read, or write of the restore file. 32.1C.08 (event code) Not enough disk space to perform backup/restore or network share issue. There was an error during the creation, read, or write of the backup file. 32.1C.09 (event code) Tried to restore a backup file that was not valid for this product. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. 32.1C.0A (event code) Backup file is invalid. The data in the backup file specified in the restore job ticket is no longer valid due to a corruption of the data or no loner present. 32.1C.0D (event code) Backup/restore failed, auto-reboot failed, or the product might be busy. 32.1C.11 (event code) Backup/restore timeout while communicating with the engine. The backup was aborted because the product is busy. 32.1C.13 (event code) and 32.1C.14 (event code) Not enough space exists to perform the backup. The backup was aborted because the disk is at a critical level or full. Scheduled backup failure. 32.1C.15 (event code) Restore aborted because the backup file was created by a previous version of firmware no longer supported by the feature. 32.1C.2E (event code) The restore was aborted because the product is busy. 32.1C.2F (event code) Reset failure 32.1C.40 (event code) The backup operation completed successfully (informational). 32.1C.41 (event code) The backup operation encountered an error (informational). 32.1C.42 (event code) The backup operation completed, but with a warning message (informational). 32.1C.43 (event code) A component in the backup file is not supported by the current version of firmware and will not be restored (informational). 32.1C.44 (event code) A component in the backup file is not transferable to another product and will not be restored (informational). 32.1C.45 (event code) Some data was not included in the backup file (informational). 32.1C.46 (event code) An expected component could not be found and was thus not backed up. Because components should be known on backups, this code is a warning (informational). 32.1C.47 (event code) Some data was not restored from the backup file (informational). 32.1C.48 (event code) The backup job ticket was submitted using an invalid network path. 32.1C.49 (event code) The backup job ticket was submitted with a bad encryption. 32.1C.4A (event code) An error occurred when creating the temporary directories used to store the backup files in transition to and from the compressed (ZIP) file. 32.1C.56 (event code) Reset aborted. Backup/restore in progress (informational). 32.1C.57 (event code) Reset aborted (informational). 32.1C.58 (event code) Unknown reset error (informational). 32.1C.60 (event code) The restore operation completed successfully (informational). 32.1C.61 (event code) The restore operation encountered an error. 32.1C.62 (event code) The restore operation completed, but with a warning message. 32.1C.68 (event code) The restore job ticket was submitted using an invalid network path. 32.1C.69 (event code) The restore job ticket was submitted with a bad encryption personal identification number (PIN). 32.1C.6A (event code) An error occurred when creating the temporary directories used to store the restore files in transition to and from the compressed (ZIP) file. 32.1C.6D (event code) An unusual error occurred when running the restore. 90
• Remedy: 32.1C.05 (event code) Verify the credentials that were submitted. Check the domain, user name, and password. 32.1C.06 (event code) Verify the credentials that were submitted. Check the domain, user name, and password. 32.1C.07 (event code) Retry the job. 32.1C.08 (event code) • Retry the job. • Remove stored jobs and retry. • Use a larger capacity storage device. • Check the network share. Remove any stored jobs, and then retry. If the error persists, try using a larger capacity storage device and check the network share settings. 32.1C.09 (event code) Use a valid backup file. 32.1C.0A (event code) Use a valid backup file. Reboot, and then observe the state of the product. If the error persists, perform a partition clean from the Preboot menu. 32.1C.0D (event code) Reboot, and then retry the backup/restore. 32.1C.11 (event code) Wait until the product is idle, and then try again. 32.1C.13 (event code) and 32.1C.14 (event code) Free up disk space, and then try again. 32.1C.15 (event code) - Use the current backup file. 32.1C.2E (event code) Wait until the product is idle, and then try again. Turn the product off then on, and then retry. 32.1C.2F (event code) Turn the product off then on, and then retry. 32.1C.40 (event code) No action necessary. 32.1C.41 (event code) No action necessary. 32.1C.42 (event code) No action necessary. 32.1C.43 (event code) No action necessary. 32.1C.44 (event code) No action necessary. 32.1C.45 (event code) No action necessary. 32.1C.46 (event code) No action necessary. 32.1C.47 (event code) No action necessary. 32.1C.48 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exists. Check that the user has permission to access the share on the provided server. 32.1C.49 (event code) Verify that the encryption personal identification number (PIN) meets the restrictions for the product. 32.1C.4A (event code) Retry the job. If this does not resolve the issue, turn the product off then on again and retry the job. If the error persists, perform a Partial Clean using the Preboot menu. 32.1C.56 (event code) No action necessary. 32.1C.57 (event code) No action necessary. 32.1C.58 (event code) No action necessary. 32.1C.60 (event code) No action necessary. 32.1C.61 (event code) Review the error log to see specific details about the failure. 32.1C.62 (event code) Review the error log to see specific details about the failure. 32.1C.68 (event code) Check that a share was provided as part of the network path (not blank). Check that the server and the share exist. Check that the user has permission to access the share on the provided server. Check that the path includes the compressed (ZIP) file name as part of the path 32.1C.69 (event code) Verify the encryption personal identification number (PIN) is the same PIN used to encrypt the backup file. 32.1C.6A (event code) Retry the job. 32.1C.6D (event code) Retry the job.

• Code: 33.02.01
• Description: Used board/disk installed. Used board disk installed. An encrypted board or disk with existing data previously locked to a different product has replaced the original. If you continue, data is permanently lost.
• Remedy: 1. Reinstall the used board or disk back into its original printer. 2. To save the data on the board or disk, turn the product off. Replace the board or disk with another board or disk. 3. To delete the data on the board or disk and continue, touch the OK button.

• Code: 33.03.XX
• Description: • 33.03.01: Save recover engine storage ID unexpected length. • 33.03.02: Data size mismatch unable to reocver DCC MVRAM.
• Remedy: Power the printer off then back on. If issue is not resolved replace the ICB and return to HP for evaluation.

• Code: 40.00.01
• Description: USB I/O buffer overflow To continue, touch “OK”. The USB buffer has overflowed.
• Remedy: 1. Touch the OK button to print the transferred date (some data might be lost). 2. Check the host configuration.