• Code: 30.01.48
• Description: Scanner error Scanner error. Scanner power is not connected.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, use another known good power cord, make sure printer is connected to a known good dedicated power outlet and not to UPS or surge protector. 3. If the error persists, turn the product off, and then check the scanner wire-harness connectors and the scanner power supply fan. 4. If the error persists, replace integrated scanning assembly (ISA). IMPORTANT: On-Site Technicians need to check the scanner wire-harness, All SCB connectors and the scanner power before replacing any parts.

• Code: 30.01.50
• Description: Scanner error Internal scanner control board (SCB) error.
• Remedy: 1. Turn the product off, and then on again.2. Upgrade the firmware (FW).3. If the error persists, replace the SCB.

• Code: 30.03.14
• Description: A non-fatal error has occurred. A scanner EEPROM (NVM) error has occurred.
• Remedy: This is an informational message, and no action is required.

• Code: 30.03.XX
• Description: XX 30.03.20 : The copy processor board firmware cannot communicate with the PCA on the optical assembly.30.03.22 : Front side illumination calibration failure. The scan module cannot see the illumination module, or marginal illumination. The optical assembly may not be parked under the calibration strip.30.03.23 : Flatbed alignment calibration error.30.03.30 : Flatbed motor shutdown. The scanner control board (SCB) cannot communicate with the flatbed scanner motor.30.03.45 : Scanner control board (SCB) firmware assertion failure. SCB firmware assert controls the scan head motor.
• Remedy: 1. Turn the product off, and then on again. As the product turns on, verify that the scan head moves. 2. Check the service event log for other scanner errors, and then resolve those errors. 3. Upgrade the firmware. 4. Verify that the drive belt is in the correct position. 5. Run diagnostics on the flatbed scanner to see if the scan bar moves. 6. Replace the integrated scanning assembly (ISA).

• Code: 31.01.47
• Description: Document feeder not detected The document feeder was not detected, the document feeder might not be connected. The flatbed glass is still available for scanning.
• Remedy: 1. Turn the product off and then on. 2. If error persists, replace document feeder NOTE: Before replacing the document feeder, technicians should verify that the connections between the document feeder and the product are fully seated. Check One flat cable (callout 1), one ground screw (callout 2), and five connectors (callout 3).

• Code: 31.03.14
• Description: Backside scanner EEPROM (NVM) error. A non-fatal error has occurred.
• Remedy: This is an informational message, and no action is required.

• Code: 31.03.20
• Description: Backside scanner not detected Backside scanner not detected.
• Remedy: 1. Turn the product off, and then on again. 2. Verify the cables between scanner and scanner control board (SCB) are connected. (connection 6 — ADF (side 2) FFC) 3. Replace the document feeder assembly

• Code: 31.03.22
• Description: Scanner calibration failure Backside illumination calibration failure.
• Remedy: 1. Turn the product off, and then on again. 2. After the product warms up, repeat the calibration process. Device Maintenance / Calibrate-Cleaning / Calibrate Scanner 3. If the error persists, clean the scanner glass and calibration strips. NOTE: Dust might appear on the underside of the glass, but this cannot be cleaned. a. Press the power button to turn the product off, and then disconnect the power cable from the electrical outlet. b. Open the scanner lid. c. Use a soft, lint-free cloth moistened with water to clean the calibration white strips and reflector plate (see call-outs). Also clean the document feeder glass, flatbed glass and plastic lid backing. NOTE: If needed, lens cleaner or nonabrasive glass cleaner can be applied to the cloth before cleaning the glass. Spray only onto the cloth and not directly onto the glass or device. Do not spray water or glass cleaner on the glass as it can seep under it and possibly damage the printer. Do not use abrasives, acetone, benzene, ethyl alcohol, or carbon tetrachloride on the glass; these can damage it and/or leave residue on the glass resulting in degraded copy/scan quality. 4. If the error persists, replace the Integrated Scanning Assembly (ISA).