• Code: 30.01.18
• Description: Scanner Error Scanner internal optical sensor error.
• Remedy: 1. Turn the product off, and then on again.2. Make sure that all the connectors on the SCB are properly seated.3. Make sure that the MFP has the latest SCB firmware version.4. Replace the SCB.5. If the error persists, replace the integrated scanning assembly (ISA)

• Code: 30.01.19
• Description: Scanner lamp error Scanner internal lamp sensor error.
• Remedy: 1. Turn the product off, and then on again.2. Determine if the scanner lamp turns on and off approximately 12 second after the product turns on.3. Test the lower lamp using the scanner test located in the Diagnostics menu.4. Re-seat the interconnect cables between the optical carriage and the SCB.5. Replace the integrated scanning assembly (ISA)

• Code: 30.01.30, 30.01.32
• Description: HP image ASIC error.
• Remedy: Turn the product off, and then on again. Check all connections on the SCB. Replace the SCB.

• Code: 30.01.36
• Description: Upgrade Error Try downloading upgrade again Scanner firmware upgrade error.
• Remedy: 1. Re-send the scanner firmware upgrade. 2. If the error persists, replace the SCB.

• Code: 30.01.41, 30.01.44, 30.01.45
• Description: Scanner error The formatter lost connections with the SCB or communication was corrupted. Scanner control board (SCB) communication error.
• Remedy: 1. Have the customer turn the printer off, and then on to see if error persists. 2. If issue persists, turn the printer off and remove and then re-seat the formatter then turn the printer back on. 3. If issue persists, Upgrade the firmware. 4. Replace the scanner control board (SCB). IMPORTANT: Add notes for On-Site technician to verify that all cables are connected to the product and to the interconnect board, and scanner control board (SCB) before replacing any parts. 5. Replace the formatter. 6. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB.7. Verify that the scanner control board (SCB) has power.8. Replace the scanner control board (SCB).
  Service Technician: 1. Turn the printer off, and then on to see if error persists.2. If issue persists, turn the printer off and remove and then re-seat the formatter then turn the printer back on.3. If issue persists, Upgrade the firmware. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB.5. Verify that the scanner control board (SCB) has power.6. Replace the scanner control board (SCB). 7. Replace the formatter.

• Code: 30.01.42
• Description: Scanner error Internal product communication error.
• Remedy: 1. Turn the product off, and then on again.2. If the error persists, turn the product off, and then check all scanner control board (SCB) connectors are fully seated.3. If this error occurs after a formatter, fax card or hard disk has been replaced, check that the formatter connectivity LED (smile face icon on the formatter) is illuminated. Check the fax card for proper seating on the formatter. (If fax card is not properly seated it can prevent the formatter from seating properly in the product. 4. Verify that all cables are connected to the product and to the interconnect board / formatter and SCB. 5. If the error persists, replace the scanner control board (SCB).

• Code: 30.01.43
• Description: Scanner memory failure Scan memory error.
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the formatter.

• Code: 30.01.46
• Description: Scanner Error The firmware cannot find the copy processor board (CPB).
• Remedy: 1. Turn the product off, and then on again. 2. If the error persists, turn the product off, and then re-seat the formatter. 3. If the error persists, replace the scanner control board (SCB).