• Code: CC190
• Description: Outline font load error. An error occurred while loading the outline font.
• Causes: • MFP board (MFPB) • SATA board (SATAB) • Hard disk (HDD)
• Remedy: 1. Check the connector between the hard disk-SATAB PJ2 for proper connection and correct as necessary. 2. Check the connector between SATAB PJ1-MFPB CN1 for proper connection and correct as necessary. 3. Format the hard disk. 4. Replace the hard disk. 5. Replace SATAB. 6. Replace MFPB. NOTICE • Link to the layout drawings for related parts by each trouble code (S.78. CC190, CD002, CD004, CD00F, CD020)

• Code: CC191
• Description: Setting parameter load error (LDR). Upon startup, the processing of the loadable device driver setting data file failed. • RAM disk file creation failed. • Reading from the flash ROM failed. • An error occurred in API of the authentication module.
• Causes: MFP board (MFPB)
• Remedy: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. 2. Reinstall the loadable device driver. 3. Rewrite the firmware. 4. Replace MFPB.

• Code: CC211
• Description: Authentication device general error. When using the authentication device, authentication data is not to meet the specifications.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

• Code: CC212
• Description: User validation error. • An error occurred while validating the user authentication information. • The loadable device driver is not successfully installed.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver. 2. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 4. Re-register the user authentication information. 5. Replace authentication device.

• Code: CC213
• Description: User registration error/Card information setting error. • IC card advanced settings data is not correct when starting-up the authentication device. • Authentication information data is not correct when starting-up the authentication device. • IC card advanced settings data is not correct when setting the IC card advanced settings. • Authentication information data is not correct when setting the IC card advanced settings. • IC card advanced settings data is not correct when registering the authentication information. • Authentication information data is not correct when registering the authentication information. • IC card advanced settings data is not correct when editing the authentication information. • Authentication information data is not correct when editing the authentication information.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the authentication settings. (card type, IC card advanced settings, and etc.) 4. Re-register the user authentication information. NOTICE • Link to the layout drawings for related parts by each trouble code (S.60. C40A1 - C40A4, C5372, C5601 - C5606, CA051 - CA053, CC151, CC152, CC170 - CC186, CC191 - CC216, CD211 - CD242, CD401 - CD413, CD701 - CD703, CD705, CD706, CE001, CE003 - CE305, CEEE1, CEEE3)

• Code: CC214
• Description: User information deletion error. The deletion of the user information is uncompleted.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

• Code: CC216
• Description: Acquisition failure of the number of trials/Initialize error of number of authentication. An error occurred during user authentication using optional authentication unit AU-102.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the number of authentication trials.

• Code: CD002
• Description: JOB RAM save error. The error in save of job data to the memory/ hard disk and its read error are detected.
• Causes: • MFP board (MFPB) • SATA board (SATAB) • Hard disk (HDD)
• Remedy: 1. Check the connector between the hard disk-SATAB PJ2 for proper connection and correct as necessary. 2. Check the connector between SATAB PJ1-MFPB CN1 for proper connection and correct as necessary. 3. Format the hard disk. 4. Replace the hard disk. 5. Replace SATAB. 6. Replace MFPB.