• Code: CC164
• Description: ROM contents error (MSC). • The wrong model of firmware is detected in the MFP board when the main power switch is turned ON. • The machine type information (Machine, Type) registered to the machine differs from the actual machine type.
• Causes: • MFP board (MFPB) • eMMC board (eMMC)
• Remedy: 1. Check the ROM version. 2. Check the machine type information registered and reenter as necessary. For details the machine information, see “J.2.4 Entering the machine type information”. 3. Rewrite the firmware. 4. Replace MFPB. 5. Replace eMMC. 6. If the above actions do not solve the problem, contact KM.

• Code: CC170 ... CC174
• Description: • CC170: Dynamic link error during starting (AP0) • CC171: Dynamic link error during starting (AP1) • CC172: Dynamic link error during starting (AP2) • CC173: Dynamic link error during starting (AP3) • CC174: Dynamic link error during starting (AP4). A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
• Causes: MFP board (MFPB)
• Remedy: 1. If the malfunction code “C-C172” has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if “Others” is set for the image controller. If any of these is set, according to the kind of controller, select “Controller 0” or “Controller 1.” 2. If the malfunction code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver. 3. Replace MFPB. 4. If the above actions do not solve the problem, contact KM.

• Code: CC180 ... CC186
• Description: • CC180: Dynamic link error during starting (LDR) • CC181: Dynamic link error during starting (IBR) • CC182: Dynamic link error during starting (IID) • CC183: Dynamic link error during starting (IPF) • CC184: Dynamic link error during starting (IMY) • CC185: Dynamic link error during starting (SPF) • CC186: Dynamic link error during starting (OAP). A dynamic link error occurs in the program on the MFP board due to an insufficient memory space available, a ROM fault, or other reason when the main power switch is turned ON.
• Causes: MFP board (MFPB)
• Remedy: 1. If the malfunction code “C-C172” has occurred, access [Service Mode] -> [System 2] -> [Image Controller Setting] and check to see if “Others” is set for the image controller. If any of these is set, according to the kind of controller, select “Controller 0” or “Controller 1.” 2. If the malfunction code "C-C180" has occurred, check to install the appropriate loadable device driver for an authentication unit which is installed to the MFP. When the appropriate loadable device driver is not installed, reinstall the appropriate loadable device driver. 3. Replace MFPB. 4. If the above actions do not solve the problem, contact KM.

• Code: CC190
• Description: Outline font load error. An error occurred while loading the outline font.
• Causes: • MFP board (MFPB) • Hard disk (A) (HDD (A)) • Hard disk (B) (HDD (B): HD-524)
• Remedy: 1. Check the connector between hard disk (A)-MFPB CN20, CN26 for proper connection and correct as necessary. 2. Check the connector between hard disk (B)-MFPB CN7, CN27 for proper connection and correct as necessary. 3. Format the hard disk. 4. Replace the hard disk. (HDD (A) / HDD (B)) 5. Replace MFPB.

• Code: CC191
• Description: Setting parameter load error (LDR). Upon startup, the processing of the loadable device driver setting data file failed. • RAM disk file creation failed. • Reading from the flash ROM failed. • An error occurred in API of the authentication module.
• Causes: MFP board (MFPB)
• Remedy: 1. Turn OFF the main power switch, wait for 10 sec., then turn the switch ON. 2. Reinstall the loadable device driver. 3. Rewrite the firmware. 4. Replace MFPB.

• Code: CC211
• Description: Authentication device general error. When using the authentication device, authentication data is not to meet the specifications.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.

• Code: CC212
• Description: User validation error • An error occurred while validating the user authentication information. • The loadable device driver is not successfully installed.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. When this trouble code is generated after installing the loadable device driver, check to see if there is any file other than loadable device driver in USB memory used. If there is any file, reinstall the loadable device driver. 2. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 3. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 4. Re-register the user authentication information. 5. Replace authentication device.

• Code: CC213
• Description: User registration error/Card information setting error. • IC card advanced settings data is not correct when starting-up the authentication device. • Authentication information data is not correct when starting-up the authentication device. • IC card advanced settings data is not correct when setting the IC card advanced settings. • Authentication information data is not correct when setting the IC card advanced settings. • IC card advanced settings data is not correct when registering the authentication information. • Authentication information data is not correct when registering the authentication information. • IC card advanced settings data is not correct when editing the authentication information. • Authentication information data is not correct when editing the authentication information.
• Causes: • MFP board (MFPB) • Authentication device
• Remedy: 1. Check the USB cable for proper connection. Reconnect the USB cable as necessary. 2. Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. 3. Reset the authentication settings. (card type, IC card advanced settings, and etc.) 4. Re-register the user authentication information.