Các lỗi thường gặp

Code :
  • Code: CC191
  • Description: Setting parameter load error (LDR). Upon startup, the processing of the loadable device driver setting data file failed. • RAM disk file creation failed. • Reading from the flash ROM failed. • An error occurred in API of the authentication module.
  • Causes: MFP board (MFPB)
  • Remedy: 1 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. - - 2 Reinstall the loadable device driver. - - 3 Rewrite the firmware. - - 4 Replace MFPB
  • Code: CC211
  • Description: Authentication device general error. When using the authentication device, authentication data is not to meet the specifications.RAM disk file creation failed.
  • Causes: • MFP board (MFPB) • Authentication device
  • Remedy: 1 Check the USB cable for proper connection and correct as necessary. - - 2 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  • Code: CC212
  • Description: User validation error. An error occurred while validating the user authentication information.
  • Causes: • MFP board (MFPB) • Authentication device
  • Remedy: 1 Check the USB cable for proper connection and correct as necessary. - - 2 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. - - 3 Re-register the user authentication information. - - 4 Replace authentication device.
  • Code: CC213
  • Description: • User registration error • Card information setting error. IC card advanced settings data or authentication information data is not correct when starting-up the authentication device, setting the IC card advanced settings or registering/editing the authentication information.
  • Causes: • MFP board (MFPB) • Authentication device
  • Remedy: 1 Check the USB cable for proper connection and correct as necessary. - - 2 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. - - 3 Reset the authentication settings. (card type, IC card advanced settings, and etc.) - - 4 Re-register the user authentication information
  • Code: CC214
  • Description: User information deletion error. The deletion of the user information is uncompleted.
  • Causes: • MFP board (MFPB) • Authentication device
  • Remedy: 1 Check the USB cable for proper connection and correct as necessary. - - 2 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch.
  • Code: CC216
  • Description: Acquisition failure of the number of trials/Initialize error of number of authentication. An error occurred during user authentication using optional authentication unit AU-102.
  • Causes: • MFP board (MFPB) • Authentication device
  • Remedy: 1 Check the USB cable for proper connection and correct as necessary. - - 2 Turn OFF the main power switch, wait for 10 sec. or more, and turn ON the main power switch. - - 3 Reset the number of authentication trials
  • Code: CD002
  • Description: JOB RAM save error. The error in save of job data to the memory/ hard disk and its read error are detected.
  • Causes: • MFP board (MFPB) • Hard disk
  • Remedy: 1 Check the hard disk connector for proper connection and correct as necessary. - - 2 Format the hard disk. - - 3 Replace the hard disk - - 4 Replace MFPB
  • Code: CD004
  • Description: Hard disk access error (connection failure). Unable to communicate between the hard disk and printer control board (PRCB).
  • Causes: • MFP board (MFPB) • Hard disk
  • Remedy: 1 Check the hard disk connector for proper connection and correct as necessary. - - 2 Reinstall the hard disk. - - 3 Replace the hard disk 4 Replace MFPB
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