• Code: 202.91
• Description: Paper remains detected at the sensor (fuser exit) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 5. Go to step 4. Step 4 Remove the partially fed or jammed paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 6. Step 6 a Make sure that the fuser is properly seated. b Check the cable on the JFSNS connector on the controller board for proper connection, and reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the sensor for damage, and replace if necessary. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x2
• Description: 202.12 Paper fed from tray 1 was detected earlier than expected at the sensor (fuser exit). 202.22 Paper fed from tray 2 was detected earlier than expected at the sensor (fuser exit). 202.32 Paper fed from tray 3 was detected earlier than expected at the sensor (fuser exit). 202.42 Paper fed from tray 4 was detected earlier than expected at the sensor (fuser exit).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path just before the fuser for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 5. Go to step 4. Step 4 Remove the paper jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the fuser rollers for damage. Are the rollers free of damage? Go to step 7. Go to step 6. Step 6 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x3
• Description: 202.13 Paper fed from tray 1 never arrived at the sensor (fuser exit). 202.23 Paper fed from tray 2 never arrived at the sensor (fuser exit). 202.33 Paper fed from tray 3 never arrived at the sensor (fuser exit). 202.43 Paper fed from tray 4 never arrived at the sensor (fuser exit).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the fuser for obstructions. Is the fuser free from obstructions? Go to step 7. Go to step 6. Step 6 Remove the obstructions in the fuser area. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the fuser for damage or life expiration, and replace if necessary. See “Fuser removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 11. Go to step 9. Step 9 a Make sure that the fuser is properly seated. b Check the cable on the JFSNS connector on the controller board for proper connection, and reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the sensor for damage, and replace if necessary. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the transfer belt for damage and replace if necessary. See “Transfer module removal”. Does the problem remain? Go to step 12. The problem is solved. Step 12 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Fuser b Select a setting, and then touch Start. Does the motor run? Go to step 15. Go to step 13. Step 13 Check the cable on the JFUSED1 connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Replace the motor. See gMotor (fuser) removalh. b Perform a print job. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > K developer.transfer b Touch Start. Does the motor run? Contact the next level of support. Go to step 16. Step 16 Check the cable on the JCARTK connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 a Replace the motor (K cartridge). See gMotor (EP drive) removalh. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x4
• Description: 202.14 Paper fed from tray 1 cleared the sensor (fuser exit) earlier than expected. 202.24 Paper fed from tray 2 cleared the sensor (fuser exit) earlier than expected. 202.34 Paper fed from tray 3 cleared the sensor (fuser exit) earlier than expected. 202.44 Paper fed from tray 4 cleared the sensor (fuser exit) earlier than expected.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the fuser rollers for damage. Are the rollers free of damage? Go to step 5. Go to step 4. Step 4 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the fuser. See “Fuser removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 202.x5
• Description: 202.15 Paper fed from tray 1 never cleared the sensor (fuser exit). 202.25 Paper fed from tray 2 never cleared the sensor (fuser exit). 202.35 Paper fed from tray 3 never cleared the sensor (fuser exit). 202.45 Paper fed from tray 4 never cleared the sensor (fuser exit).
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the redrive paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the fuser for obstructions. Is the fuser free from obstructions? Go to step 7. Go to step 6. Step 6 Remove the obstructions in the fuser area. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the fuser for damage or life expiration, and replace if necessary. See “Fuser removal”. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Fuser exit). Does the sensor status change while toggling the sensor? Go to step 11. Go to step 9. Step 9 a Make sure that the fuser is seated properly. b Check the cable on the JFSNS connector on the controller board for proper connection, and reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Check the sensor for damage, and replace if necessary. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Motor tests > Fuser b Select a setting, and then touch Start. Does the motor run? Contact the next level of support. Go to step 12. Step 12 Check the motor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 13. The problem is solved. Step 13 a Replace the motor. See “Motor (fuser) removal”. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 203.91
• Description: Paper remains detected at the sensor (bin full) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 5. Go to step 4. Step 4 Remove the partially fed or jammed paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Output bin full). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 6. Step 6 Check the cable on the JDSNS connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the sensor for damage, and replace if necessary. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 211.91
• Description: Description Action 211.91 Paper remains detected at the sensor (narrow media) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 5. Go to step 4. Step 4 Remove the partially fed or jammed paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Narrow media). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 6. Step 6 Check the cable on the JMSNS connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the sensor for damage, and replace if necessary. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 230.91
• Description: Paper remains detected at the sensor (duplex path 1) after the printer is turned on.
• Remedy: Step 1 a From the home screen, touch Settings > Device > Preferences. b Check if the paper size matches the size set on the tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper path for partially fed or jammed paper. Is the paper path free of partially fed or jammed paper? Go to step 5. Go to step 4. Step 4 Remove the partially fed or jammed paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Printer diagnostics & adjustments > Sensor tests b Find the sensor (Duplex path 1). Does the sensor status change while toggling the sensor? Contact the next level of support. Go to step 6. Step 6 Check the cable on the JDSNS connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Check the sensor for damage, and replace if necessary. See “Sensor (redrive) removal”. b Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.