• Code: 100.01
• Description: The weather station data is not valid.
• Remedy: Step 1 Check the sensor cable for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Replace the sensor. See “Sensor (weather station) removal ”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.05
• Description: 100.05A The fuser exit sensor cable is unplugged. 100.05B The fuser nip sensor cable is unplugged.
• Remedy: Step 1 Check the error that appeared. Is the error 100.4? Go to step 2. Go to step 3. Step 2 Check the sensor (fuser nip) for proper connection, and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the sensor (fuser exit) for proper connection, and reseat if necessary. Does the problem remain? Go to step 4. The problem is solved. Step 4 Check the cable on the JFSNS1 connector on the controller board for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the fuser. See “Fuser removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.25
• Description: The transfer module thermistor reading is out of range.
• Remedy: Step 1 Check the cable on the JTHM1 connector on the controller board for proper connection, and reseat if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 Replace the sensor (TPS). See “Sensor (TPS) removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.27
• Description: The tray 1 paper exit sensor cable is unplugged.
• Remedy: Step 1 Check the cable on the JMTR1 connector on the controller board for proper connection, and reseat if necessary. Does the problem remain? Go to step 2. The problem is solved. Step 2 a Remove the media feeder. See “Media feeder removal”. b Check the cable on the sensor (media out), and reseat if necessary. Does the problem remain? Go to step 3. The problem is solved. Step 3 Replace the media feeder. See “Media feeder removal”. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.32, 100.33
• Description: 100.32 The duplex path 1 sensor cable is unplugged. 100.33 The output bin full sensor cable is unplugged.
• Remedy: Step 1 Check the following sensors for proper connection, and reseat if necessary: • Sensor (output) • Sensor (bin full) Does the problem remain? Go to step 2. The problem is solved. Step 2 Check the sensor cables for proper connection on the sensors and on the JDSNS1 connector on the controller board. Are the cables properly connected at both ends? Go to step 4. Go to step 3. Step 3 Reconnect the cables. Does the problem remain? Go to step 4. The problem is solved.

• Code: 100.35
• Description: The following sensors appear to be disconnected: 1 Sensor (MPF paper present) 2 Sensor (duplex path 2) 3 Sensor (fuser buckle) 4 Sensor (narrow media)
• Remedy: Step 1 Check the error that appeared. Is the error 100.35? Go to step 2. Go to step 5. Step 2 a Remove the cable cover from the front door. b Check if the cable is properly connected to the door and to the JMSNS1 connector on the controller board. Is the cable properly connected at both ends? Go to step 4. Go to step 3. Step 3 Reconnect the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the cable. Does the problem remain? Contact the next level of support. The problem is solved. Step 5 Check the following sensors for proper connection, and reseat if necessary: • Sensor (MPF empty) • Sensor (duplex path 1) • Sensor (fuser buckle) • Sensor (narrow media) Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensors for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.36...100.39
• Description: 100.36 The MPF paper present sensor is unplugged. 100.37 The duplex path 2 sensor is unplugged. 100.38 The fuser buckle sensor is unplugged. 100.39 The narrow media sensor cable is unplugged.
• Remedy: Step 1 Check the error that appeared. Is the error 100.35? Go to step 2. Go to step 5. Step 2 a Remove the cable cover from the front door. b Check if the cable is properly connected to the door and to the JMSNS1 connector on the controller board. Is the cable properly connected at both ends? Go to step 4. Go to step 3. Step 3 Reconnect the cable. Does the problem remain? Go to step 4. The problem is solved. Step 4 Replace the cable. Does the problem remain? Contact the next level of support. The problem is solved. Step 5 Check the following sensors for proper connection, and reseat if necessary: • Sensor (MPF empty) • Sensor (duplex path 1) • Sensor (fuser buckle) • Sensor (narrow media) Does the problem remain? Go to step 6. The problem is solved. Step 6 Check the sensors for damage, and replace if necessary. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 100.41...100.44
• Description: 100.41 The following sensors are unplugged: 1 Sensor (MPF-pass through) 2 Sensor (input) 3 Sensor (tray 1 pick) 100.42 The tray 1 pick sensor is unplugged. 100.43 The MPF pass.through sensor is unplugged. 100.44 The input sensor cable is unplugged.
• Remedy: Step 1 Check the error that appeared. Is the error 100.41? Go to step 3. Go to step 2. Step 2 Check the error that appeared. Is the error 100.44? Go to step 10. Go to step 3. Step 3 Check the cable on the JPKSNS1 connector on the controller board for proper connection. Is the cable properly connected? Go to step 5. Go to step 4. Step 4 Reconnect the cable. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the error that appeared. Is the error 100.42 or 100.43? Go to step 6. Go to step 10. Step 6 Check the sensor cables in the isolation unit for proper connection. Are the cables properly connected? Go to step 8. Go to step 7. Step 7 Reconnect the cables. Does the problem remain? Go to step 8. The problem is solved. Step 8 Check the green, yellow, and blue cables connecting the JPKSNS1 connector to the blue and green cables on the isolation unit for proper connection and damage. Replace the cables if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the isolation unit. See “Isolation unit removal”. Does the problem remain? Contact the next level of support. The problem is solved. Step 10 Check the red cables connecting the JPKSNS1 connector to the sensor (input) for proper connection and damage, and replace if necessary. Does the problem remain? Go to step 11. The problem is solved. Step 11 Replace the sensor (input). See “Sensor (input) removal”. Does the problem remain? Contact the next level of support. The problem is solved.