• Code: 242.x2
• Description: 242.32 Paper fed from tray 3 was detected earlier than expected at the sensor (tray 2 passthrough). 242.42 Paper fed from tray 4 was detected earlier than expected at the sensor (tray 2 passthrough). 242.52 Paper fed from tray 5 was detected earlier than expected at the sensor (tray 2 passthrough).
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 2)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 242.x4
• Description: 242.34 Paper fed from tray 3 cleared the sensor (tray 2 pass-through) earlier than expected. 242.44 Paper fed from tray 4 cleared the sensor (tray 2 pass-through) earlier than expected. 242.54 Paper fed from tray 5 cleared the sensor (tray 2 pass-through) earlier than expected.
• Remedy: Step 1 Check if the paper size matches the size set on the source tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the source tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in the source tray. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 2)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 8. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor. Does the problem remain? Go to step 10. The problem is solved. Step 10 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 242.x5, 242.x7
• Description: 242.35 Paper fed from tray 3 never cleared the sensor (tray 2 pass-through). 242.45 Paper fed from tray 4 never cleared the sensor (tray 2 pass-through). 242.55 Paper fed from tray 5 never cleared the sensor (tray 2 pass-through). 242.37 Paper fed from tray 3 never cleared the sensor (tray 2 pass-through). 242.47 Paper fed from tray 4 never cleared the sensor (tray 2 pass-through). 242.57 Paper fed from tray 5 never cleared the sensor (tray 2 pass-through).
• Remedy: Step 1 Check if the paper size matches the size set on the source tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the tray paper path guides for paper jams and fragments Is the paper path free of jams and fragments? Go to step 5. Go to step 4. Step 4 Remove the paper jams and fragments. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 2)). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Passthrough (tray 2) b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. See gMotor (550-sheet tray pass.through) removalh. Does the problem remain? Go to step 11. The problem is solved. Step 11 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.83, 243.84
• Description: 243.83 The motor (tray 3 pick) has stalled. 243.84 The motor (tray 3 pick) has stalled.
• Remedy: Step 1 Check tray 3 for overfilling. Is the tray overfilled? Go to step 2. Go to step 3. Step 2 Remove the excess paper from the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the paper condition in tray 3. Is the paper crumpled or damaged? Go to step 4. Go to step 5. Step 4 Replace the crumpled or damaged paper. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper path along the tray 3 exit. Is the paper path free of fragments and contamination? Go to step 7. Go to step 6. Step 6 Clean the paper path. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Pick (tray 3) b Touch Start. Does the motor run? Go to step 10. Go to step 8. Step 8 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the motor. Does the problem remain? Go to step 10. The problem is solved. Step 10 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.x1
• Description: 243.41 Paper remains detected at the sensor (tray 3 pass-through) although the printer is idle. Tray 4 is the paper source. 243.51 Paper remains detected at the sensor (tray 3 pass-through) although the printer is idle. Tray 5 is the paper source. 243.91 Paper remains detected at the sensor (tray 3 pass-through) after the printer is turned on.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.x2
• Description: 243.42 Paper fed from tray 4 was detected earlier than expected at the sensor (tray 3 passthrough). 243.52 Paper fed from tray 5 was detected earlier than expected at the sensor (tray 3 passthrough). 243.92 Paper was detected earlier than expected at the sensor (tray 3 passthrough). Paper source is undetermined.
• Remedy: Step 1 Check the paper path for paper jams and fragments. Is the paper path free of fragments and contamination? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.x3
• Description: 243.43 Paper fed from tray 4 never arrived at the sensor (tray 3 pass-through). 243.53 Paper fed from tray 5 never arrived at the sensor (tray 3 pass-through). 243.93 Paper never arrived at the sensor (tray 3 pass-through). Paper source is undetermined.
• Remedy: Step 1 Check the tray paper path guides for paper jams and fragments. Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Motor tests > Passthrough (tray 4) b Touch Start. Does the motor run? Go to step 9. Go to step 7. Step 7 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 8. The problem is solved. Step 8 Replace the motor. See gMotor (550-sheet tray pass.through) removalh. Does the problem remain? Go to step 9. The problem is solved. Step 9 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 243.x4
• Description: 243.44 Paper fed from tray 4 cleared the sensor (tray 3 pass-through) earlier than expected. 243.54 Paper fed from tray 5 cleared the sensor (tray 3 pass-through) earlier than expected. 243.94 Paper cleared the sensor (tray 3 passthrough) earlier than expected. Paper source is undetermined.
• Remedy: Step 1 Check if the paper size matches the size set on the source tray guides. Does the paper size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the source tray for overfilling. Is the tray overfilled? Go to step 4. Go to step 5. Step 4 Remove the excess paper from the tray. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the paper condition in the source tray. Is the paper crumpled or damaged? Go to step 6. Go to step 7. Step 6 Replace the crumpled or damaged paper. Does the problem remain? Go to step 7. The problem is solved. Step 7 a Enter the Diagnostics menu, and then navigate to: Additional input tray diagnostics > Sensor tests b Find the sensor (Pass-through (tray 3)). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 8. Step 8 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 9. The problem is solved. Step 9 Replace the sensor. Does the problem remain? Go to step 10. The problem is solved. Step 10 Perform a print job. Does the problem remain? Contact the next level of support. The problem is solved.