• Code: 281.16
• Description: Paper never arrived at the sensor (ADF pick).
• Remedy: Step 1 Check if the document size matches the size set on the ADF tray guides. Does the document size match the size set on the tray? Go to step 3. Go to step 2. Step 2 Change the paper size or adjust the size setting in the tray. Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF tray guides for damage. Are the tray guides free of damage? Go to step 5. Go to step 4. Step 4 Replace the ADF tray. See “ADF tray removal”. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 7. Go to step 6. Step 6 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips and staples. Is the paper path free of obstructions and contaminations? Go to step 9. Go to step 8. Step 8 Remove the obstructions and contaminations. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the ADF pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Clean or replace the pick roller. See “ADF pick roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 13. Go to step 12. Step 12 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 13. The problem is solved. Step 13 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 15. Go to step 14 Step 14 Clean or replace the separator roller. See “ADF separator roller removal”. Does the problem remain? Go to step 15. The problem is solved. Step 15 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF pick). Does the sensor status change while toggling the sensor? Go to step 18. Go to step 16. Step 16 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 17. The problem is solved. Step 17 Replace the sensor. Does the problem remain? Go to step 18. The problem is solved. Step 18 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 21. Go to step 19. Step 19 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 20. The problem is solved. Step 20 Replace the motor. Does the problem remain? Go to step 21. The problem is solved. Step 21 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 22. The problem is solved. Step 22 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 282.11
• Description: Paper remains detected at the sensor (ADF exit) after the printer is turned on.
• Remedy: Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media exit). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 282.13
• Description: Paper never arrived at the sensor (ADF exit).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the condition of the ADF pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the pick roller. See “ADF pick roller removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Clean or replace the separator roller. See “ADF separator roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media exit). Does the sensor status change while toggling the sensor? Go to step 14. Go to step 12. Step 12 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the sensor. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 17. Go to step 15. Step 15 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 16. The problem is solved. Step 16 Replace the motor. Does the problem remain? Go to step 17. The problem is solved. Step 17 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved

• Code: 282.13
• Description: Paper never arrived at the sensor (ADF exit).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 Check the condition of the ADF pick roller. Is the pick roller free from excess wear, contamination, and damage? Go to step 7. Go to step 6. Step 6 Clean or replace the pick roller. See “ADF pick roller removal”. Does the problem remain? Go to step 7. The problem is solved. Step 7 Check the condition of the ADF feed belt. Is the feed belt free from excess wear, contamination, and damage? Go to step 9. Go to step 8. Step 8 Clean or replace the feed belt. See “ADF feed belt removal”. Does the problem remain? Go to step 9. The problem is solved. Step 9 Check the condition of the ADF separator roller. Is the separator roller free from excess wear, contamination, and damage? Go to step 11. Go to step 10. Step 10 Clean or replace the separator roller. See “ADF separator roller removal”. Does the problem remain? Go to step 11. The problem is solved. Step 11 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media exit). Does the sensor status change while toggling the sensor? Go to step 14. Go to step 12. Step 12 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 13. The problem is solved. Step 13 Replace the sensor. Does the problem remain? Go to step 14. The problem is solved. Step 14 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 17. Go to step 15. Step 15 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 16. The problem is solved. Step 16 Replace the motor. Does the problem remain? Go to step 17. The problem is solved. Step 17 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 18. The problem is solved. Step 18 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 282.15
• Description: Paper never cleared the sensor (ADF exit).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF media exit). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF transport b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 283.11
• Description: Paper remains detected at the sensor (ADF deskew) after the printer is turned on.
• Remedy: Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF deskew). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. Does the problem remain? Go to step 6. The problem is solved. Step 6 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 283.15
• Description: Paper never cleared the sensor (ADF deskew).
• Remedy: Step 1 Check the original document: • Check the document for contaminations such as pieces of tape, paper clips, and staples. • Check the document for damage such as creases, tears, holes, and excess wear. Is the original document free of contaminations and damage? Go to step 3. Go to step 2. Step 2 a Remove the contaminations or replace the damaged original document. b Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Scanner quick feed Does the problem remain? Go to step 3. The problem is solved. Step 3 Check the ADF paper path for paper fragments and contaminations such as pieces of tape, paper clips, and staples. Is the paper path free of obstructions and contaminations? Go to step 5. Go to step 4. Step 4 Remove the obstructions and contaminations. Does the problem remain? Go to step 5. The problem is solved. Step 5 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF deskew). Does the sensor status change while toggling the sensor? Go to step 8. Go to step 6. Step 6 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 7. The problem is solved. Step 7 Replace the sensor. Does the problem remain? Go to step 8. The problem is solved. Step 8 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Motor tests > ADF deskew b Touch Start. Does the motor run? Go to step 11. Go to step 9. Step 9 Check the motor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 10. The problem is solved. Step 10 Replace the motor. Does the problem remain? Go to step 11. The problem is solved. Step 11 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Go to step 12. The problem is solved. Step 12 Replace the ADF controller board. Does the problem remain? Contact the next level of support. The problem is solved.

• Code: 284.11
• Description: Paper remains detected at the sensor (ADF 2nd scan) after the printer is turned on.
• Remedy: Step 1 Check the ADF paper path for paper jams and fragments Is the paper path free of jams and fragments? Go to step 3. Go to step 2. Step 2 Remove the paper jams and fragments. Does the problem remain? Go to step 3. The problem is solved. Step 3 a Enter the Diagnostics menu, and then navigate to: Scanner diagnostics > Sensor tests b Find the sensor (ADF 2nd scan). Does the sensor status change while toggling the sensor? Go to step 6. Go to step 4. Step 4 Check the sensor cable for proper connection, and then reseat if necessary. Does the problem remain? Go to step 5. The problem is solved. Step 5 Replace the sensor. See “Sensor (ADF 2nd scan) removal”. Does the problem remain? Go to step 6. The problem is solved. Step 6 Load an undamaged document into the ADF tray, and then perform a copy job. Does the problem remain? Contact the next level of support. The problem is solved.