Code :

Code: 342.54, 342.55, 342.56
Description: 342.54 Motor 2 (Separator/Passthru) motor no first encoder 342.55 Motor 2 (Separator/Passthru) motor stop error 342.56 Motor 2 (Separator/Passthru) PWM underflow (motor overspeed)
Remedy: Step 1 a Remove the option tray insert. b Check the separator roll assembly gear under the tray base for the following: • Gear tooth breakage • Freedom of rotation Does it move freely, and is it free of wear or damage? Go to step 2. Replace the tray.
Step 2 Check the cable J10 on the option tray controller card. Is it properly connected and free of damage? Go to step 3. Replace the tray.
Step 3 Check the separator roll assembly for wear or damage. Is it free of wear or damage? Contact the next level of support. Replace the separator roll assembly. See “Separator roll assembly removal”

Code: 344.57, 344.58, 344.59
Description: 344.57 Motor 3 motor no first encoder 344.58 Motor 3 motor stop error 344.59 Motor 3 PWM underflow (motor overspeed)
Remedy: Step 1 Check the cable J11 on the option tray controller card. Is it properly connected? Go to step 2. Reseat the cable.
Step 2 a Remove the option tray insert and bypass the tray present sensor. b POR into the Diagnostics Menu and perform a feed test: Diagnostics Menu > Feed Test > choose an option tray c Check the ACM for proper operation. Does the ACM freely rotate three times before displaying a jam message? Go to step 3. Replace the ACM assembly. See “ACM assembly removal”.
Step 3 Is the ACM gear free of wear or damage? Contact the next level of support. Replace the ACM assembly. See “ACM assembly removal”.

Code: 35, 36, 37
Description: 35 Res save off deficient memory 37 Insufficient collation area 38 Memory full
Remedy: 1 Disable the Resource save feature: Settings > Print Settings > Setup Menu > Resource Save > Off
Step 1 Check the memory card for proper installation. Is it properly installed? Go to step 2. Reseat the memory card.
Step 2 a Print the Menu settings page: Settings > Reports > Menu Settings Page b POR into the Configuration menu and reset the printer’s settings to factory default: Configuration Menu > Factory Defaults > Restore Base c Remove the memory card. d Restart the printer. Does the error remain? Replace the controller board. See “Controller board removals”. Replace the memory card.

Code: 41.xy, 42
Description: 41.xy Bottle/IU toner type mismatch 42 Printer/cartridge mismatch
Remedy: 1 Check if the toner cartridge is supported. Replace with a supported toner cartridge if necessary.
Step 1 a Make sure the toner cartridge smart chip contact cable JARW1 is properly connected to the controller board. b Make sure the toner cartridge smart chip contact is free of debris. c Check the toner cartridge smart chip contact for damaged pins. Is it free of damage? Go to step 2. Replace the toner cartridge smart chip contact. See “ToStep 2 Check if the firmware level matches the serial number. Do they match? Replace the controller board. See “Controller board removals”. Reflash the firmwarener cartridge smart chip contact removal”.

Code: 52
Description: Flash full
Remedy: Format the flash memory: Settings > Print Settings > Utilities > Format Flash If the problem remains: 1 Remove the installed memory, and reset the printer. If the problem does not reoccur, replace the memory card. 2 If the problem remains, replace the controller board.

Code: 54
Description: Network error
Remedy: Make sure the printer is properly setup on the network. If the problem remains: 1 Remove the wireless network option, and reset the printer. If the problem does not reoccur, replace the wireless network option. 2 If the problem remains, replace the controller board.

Code: 84
Description: Imaging unit low
Remedy: 1 Replace the imaging unit. 2 Make sure the imaging unit smart chip contact cable is properly connected to the controller board. 3 Make sure the contacts are free of debris. 4 Check the contacts for damaged pins. If damaged, replace the printer. 5 If the contacts are free of damage, contact your next level of support.