• Code: 958.xx
• Description: Service NAND Failure Printer has performed more than 100 “shift and reflash” operations as a result of ECC bit corrections.
• Remedy: • POR the printer. • If the problem persists, then replace the controller board.

• Code: 959.xx
• Description: 959.01 Controller verification failure of pensive boot code 959.02 Failure to authenticate Signature Verification Code 959.03 Signature Verification Code failed to authenticate a code partition 959.04 Jump to unverified address 959.05 Unknown Boot Failure 959.20 Pensive hardware failure 959.21 Pensive did not respond to command request 959.22 Challenge Secret Failure 959.23 Pensive self test failed during initialization 959.24 EEPROM Retention Error (Write failure) 959.25 Insufficient device space during HW prog 959.26 Incremental counter reset exceeds maximum value 959.27 Increment count failed due to max value limit 959.28 Invalid SP Memory Configuration 959.30 Pensive library flagged an invalid argument(s) 959.31 Pensive library flagged an invalid device address 959.32 Failure to init physical interface 959.33 Unknown/unexpected Error 959.34 System Pensive Bus Busy Error 959.35 Transmission Error 959.36 Pensive command is invalid due to unlocked device status 959.37 Pensive command is invalid due to locked device status 959.38 Incremental counter id(s) are invalid 959.39 Invalid NV address 959.40 Invalid Pensive command
• Remedy: • Update the firmware. • POR the printer. • If the problem persists, then replace the controller board

• Code: 960.xx
• Description: Service Memory Error RAM memory error: RAM soldered on the board is bad.
• Remedy: • POR the printer. • If the problem persists, then replace the controller board.

• Code: 961.xx
• Description: Service Memory Failure RAM memory error: slot 1 RAM is bad.
• Remedy: Replace the bad memory card.

• Code: 964.xx
• Description: Service Emulation Error Download emulation cyclic redundancy check (CRC) failure has occurred. A checksum failure detected in the emulation header or emulation file.
• Remedy: 1 Disable the Download Emulation. 2 Program the download emulation into the firmware card again. 3 If the above steps do not resolve the problem, then replace the firmware card and download the emulation again.

• Code: 975.xx
• Description: 975.xx Service Standard Network or 975.xx Service Network Card x Network error: unrecognizable network port.
• Remedy: Replace the standard network card or the card in the specified slot.

• Code: 976.xx
• Description: 976.xx Service Standard Network or 976.xx Service Network Card x Unrecoverable software or error in network or network card x.
• Remedy: If unable to clear the error message, then check the following: • If installed, then check network card for correct installation. • If correctly installed, then replace the network card. • If a network card is not installed, then replace the controller board.

• Code: 978.xx
• Description: 978.xx Service Standard Network or 978.xx Service Network Card x Bad checksum while programming Standard Network or Network Card x port.
• Remedy: Check the following: • Make sure you have downloaded the code in binary mode, not ASCII. • Reprogram the Network card. • If the problem persists, and if installed, then check the network card for correct installation. • If correctly installed, then replace the network card. • If a network card is not installed, then replace the controller board.