• Code: 284.01
• Description: Media remains on the sensor (ADF 2nd scan) during the warm-up sequence or at POR.
• Remedy: Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF Go to step 2. Replace the media, or change the media size setup. Step 2 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3. Step 3 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) removal”. Replace the connection. Step 4 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 5 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved.

• Code: 284.03
• Description: Media does not reach or is late arriving at the (2nd scan) within the specified time.
• Remedy: Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) removal”. Replace the connection. Step 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact next highest level of tech support. Problem solved.

• Code: 284.05
• Description: Media reached the sensor (ADF 2nd scan) but is late leaving or does not clear it within the specified time
• Remedy: Step 1 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 2. Remove all contaminates from the media path. Step 2 Check the ADF output bin for obstructions. Is the ADF output bin free from obstructions? Go to step 3. Remove all obstructions. Step 3 Check the sensor (ADF 2nd scan) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF 2nd scan)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 4. Step 4 Check the sensor (ADF 2nd scan) for proper connection. Is the above component properly connected? Replace the sensor (ADF 2nd scan). Go to “Interrupt with flag sensor (ADF 2nd scan) remoStep 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solvedval”. Replace the connection.
  

• Code: 285.01
• Description: Media remains on the sensor (ADF media exit) during the warm-up sequence or at POR.
• Remedy: Step 1 Check the media size setup and tray guides for the ADF. Does the media size, in use, match the size set for the ADF Go to step 2. Replace the media, or change the media size setup. Step 2 Check the sensor (ADF media exit) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF media exit)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3.

• Code: 285.03
• Description: Media does not reach or is late arriving at the sensor (ADF media exit) within the specified time.
• Remedy: Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the sensor (ADF media exit) for proper operation. a Enter the Diagnostics Menu. b Touch SCANNER TESTS. c Touch Sensor Tests. d Observe the line "sensor (ADF media exit)." Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4. Step 4 Check the sensor (ADF media exit) for proper connection. Is the above component properly connected? Replace the sensor (ADF media exit). Go to “Interrupt with flag sensor (ADF media exit) removal”. Replace the connection.
  Step 5 Check the ADF transport motor for proper operation. a Enter the Diagnostics Menu. b Touch TESTS. c Touch Transport Motor/Deskew Clutch. d Touch either Motor Forward or Motor backward e Perform test. Does the ADF pick motor operate properly? Go to step 7. Go to step 6. Step 6 Check the ADF transport motor for proper connection. Is the above component properly connected? Replace the ADF rear side drive parts pack. Go to “ADF rear side drive parts pack removal”. Replace the connection. Step 7 Place an undamaged document in the ADF, and perform a ADF test. Does the error remain? Replace the ADF controller PCBA. Problem solved. Step 8 Perform a print test using the ADF. Does the problem remain? Contact the next highest level of support. Problem solved.

• Code: 285.05
• Description: Media reached the sensor (ADF media exit) but is late leaving or does not clear it within the specified time.
• Remedy: Step 1 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 2. Remove all contaminates from the media path. Step 2 Check the ADF output bin for obstructions. Is the ADF output bin free from obstructions? Go to step 3. Remove all obstructions. Step 3 Check the ADF bottom door for proper closing. Is the ADF bottom door properly closed? Go to step 4. properly close the ADF bottom door.

• Code: 290.02, 290.11
• Description: 290.02 The ADF top door was opened while the ADF was operating. 290.11 The ADF top door was opened while the ADF was operating.
• Remedy: Step 1 Remove all documents from the ADF. Place an undamaged document in the ADF, and perform an ADF test. Does the problem remain? Go to step 2. Problem solved. Step 2 Place an undamaged document in the ADF, and perform an ADF test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 295.20
• Description: Sensor (multifeed detect) detected more than one page in the path at a time.
• Remedy: Step 1 Check the original document condition. Is the original document free of paper clips and staples as well as damage such as creases, tears, holes or excessive wear? Go to step 2. Remove damaged original document and replace with a new undamaged original document. Perform an ADF test. If the problem remains, go to step 2. Step 2 Check the media path for contaminates. Is the media path free of excess media dust and foreign objects such as paper clips and staples? Go to step 3. Remove all contaminates from the media path. Step 3 Check the ADF feed belt for wear or gear damage. Is the ADF feed belt assembly free of excess wear or gear damage? Go to step 4. Clean or replace the ADF feed belt. Go to “ADF feed belt removal”. Step 4 Check for correct installation of the torque limiting clutch and separator roller. Are the above components properly installed? Go to step 5. Reinstall the torque limiting clutch and separator roller. Step 5 Check the ADF separator roller for wear. Is the ADF separator roller assembly free of excess wear? Go to step 6. Problem solved. Step 6 Perform an ADF test. Does the problem remain? Replace the sensor (multifeed detect). See “Multifeed sensor parts kit removal”. Problem solved.