• Code: 202.32
• Description: The media reached the sensor (fuser exit) but did not clear it within the specified time
• Remedy: Step 1 Check the rear door. Is the rear door free of damage and properly closed? Go to step 2. Close or replace the rear door. See “Rear door removal”.
  Step 2 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 3.
  Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item fuser exit. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4.
  Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 5 Check the upper redrive for damage. Is the above component free from damage? Go to step 6. Replace the upper redrive. See “Upper redrive removal”.
  Step 6 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 7. Replace the upper redrive motor. See “Upper redrive motor removal”.
  Step 7 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.33
• Description: Expected wide page not detected by sensor (narrow media), possible accordion jam or missing signal
• Remedy: Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check all the media trays for proper media installation. Is the media properly installed in all the media trays? Go to step 3. Remove and properly reinstall the media.
  Step 3 Check the rear door. Is the rear door free of damage and properly closed? Go to step 4. Close or replace the rear door. See “Rear door removal”.
  Step 4 Check the fuser unit assembly for damage and life expiration. Is the above component damaged, or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 5.
  Step 5 Check the sensor (narrow media) for proper operation. a Enter the diagnostic mode. b Select Base sensor test. c Observe the line item input. Does the display on the operator panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 7. Go to step 6.
  Step 6 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 7 Check the upper redrive for damage. Is the above component free from damage? Go to step 8. Replace the upper redrive. See “Upper redrive removal”.
  Step 8 Perform a print test, and check the upper redrive motor for proper operation. Does the above component operate properly? Go to step 9. Replace the upper redrive. See “Upper redrive removal”.
  Step 9 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.43
• Description: The media is late reaching the sensor (fuser exit) within the specified time
• Remedy: Step 1 Check the fuser unit assembly for damage and life expiration. Is the above component damaged or has it exceeded life? Replace the fuser. See “Fuser removal”. Go to step 2.
  Step 2 Check the fuser unit assembly for obstructions. Is the above component free from obstructions? Go to step 3. Go to step 3.
  Step 3 Check the sensor (fuser output) for proper operation. a Enter the diagnostic mode. b Select Base sensor tests. c Observe the line item output. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 5. Go to step 4.
  Step 4 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the fuser. See “Fuser removal”. Reseat the connection.
  Step 5 Check the transfer roller for damage. Is the above component free from damage? Go to step 6. Replace the transfer roller. See “Transfer roller removal”.
  Step 6 Check the media aligner roller for damage. Is the above component free from damage? Go to step 7. Replace the media aligner roller. See “Media aligner roller removal”.
  Step 7 Perform a print test, and check the main motor assembly for proper operation. Is the media properly transported and able to reach the sensor (fuser exit)? Go to step 8. Replace the upper fuser drive motor. See “Fuser drive motor removal”.
  Step 8 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.

• Code: 202.45
• Description: Media remains on the sensor (fuser exit) during the warm.up sequence
• Remedy: Step 1 Check the media size setup and tray guides for all media trays. Does the media size, in use, match the size set for all media trays? Go to step 2. Replace the media, or change the media size setup.
  Step 2 Check the media condition in all media trays. Is any of the media in any of the media trays crumpled or damaged? Replace the damaged media with new media. Go to step 3.
  Step 3 Reset the machine. Does the error continue? Contact the next highest level of technical support. Problem solved.

• Code: 202.49
• Description: Fuser info chip error
• Remedy: Step 1 Ensure the fuser is properly installed. Is the fuser properly installed? Go to step 2. Reinstall the fuser.
  Step 2 Remove the existing fuser, and install a different fuser. Does the error remain? Replace the fuser. See “Fuser removal”. Go to step 3. Problem solved.
  Step 3 Ensure the cable for socket "J27" on the controller board is properly connected. Is the above connection properly connected? Go to step 4. Reseat the connection.
  Step 4 Ensure the LVPS connections are properly connected. Are the above connections properly connected? Go to step 5. Reseat the connections.
  Step 5 Reset the machine. Does the error continue? Replace the LVPS. Go to “LVPS removal”. Go to step 6. Problem solved.

• Code: 203.20...203.30
• Description: 203.20 Took too long to ramp up upper redrive motor 203.21 Upper redrive motor stopped after successful start up 203.22 Upper redrive motor under.speed error 203.30 Upper redrive motor failed to stop the sheet at the duplex reverse point within the specified time
• Remedy: Step 1 Ensure the upper redrive area is free of media jams. Is the upper redrive area free from media jams? Go to step 2. Remove media jams. Go to step 2.
  Step 2 Check the upper redrive for damage. Is the upper redrive free from damage? Go to step 3. Replace the upper redrive. See “Upper redrive removal”.

• Code: 230.01
• Description: Media remains on the sensor (duplex path) during the warm up sequence
• Remedy: Step 1 Check the duplex path for jammed media. Is the duplex path free from jammed media? Go to step 2. Remove any jammed media.
  Step 2 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3.
  Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path). See “Sensor (duplex path) removal”. Go to step 4. Reseat the connection. Go to step 4.
  Step 4 Perform a print test. Does the problem remain? Contact the next level of technical support. Problem solved.

• Code: 230.02, 230.03
• Description: 230.02 The media reached the sensor (duplex path) sooner than the specified time 230.03 The media is late reaching the sensor (duplex path) within the specified time
• Remedy: Step 1 Check the duplex path for jammed media and obstructions. Is the duplex path free from jammed media and obstructions? Go to step 2. Remove any jammed media or obstructions.
  Step 2 Check the sensor (duplex path) for proper operation. a Enter the diagnostic mode. b Select duplex tests. c Select sensor test. d Observe the line item sensor. Does the display on the control panel change every time the sensing area of the above sensor is interrupted or blocked? Go to step 4. Go to step 3.
  Step 3 Check the above sensor for proper connection. Is the above sensor connected properly? Replace the sensor (duplex path). See “Sensor (duplex path) removal”. Reseat the connection.
  Step 4 Perform a print test. Does the problem remain? Contact the next highest level of technical support. Problem solved.