Display: Paper is jammed in the printer or the feed roller stalled.
Description: Paper jam
Remedy: Clear the paper jam, and resend the print job.
Code: 18
Display: The printer is out of paper.
Description: Paper jam
Remedy: Load paper. If the problem remains, then check the paper sensor.
Code: 19
Display: Ink cartridge ID is not valid.
Description: Incorrect ink cartridge
Remedy: Install the correct ink cartridge.
Code: 20
Display: Ink cartridge is missing.
Description: Missing ink cartridge
Remedy: Install an ink cartridge.
Code: 21
Display: Unsupported order of ink cartridge.
Description: Ink cartridge order
Remedy: Install the correct ink cartridge.
Code: 22
Display: The print carrier stopped before all of the data was used.
Description: Print incomplete
Remedy: Clear any carrier jams. Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. Resend the print job.
Code: 23
Display: Incorrect data has been sent from the host computer to the printer.
Description: Data error
Remedy: Unplug the printer from the electrical outlet, wait for 10 seconds, and then plug the printer back in. If the problem remains, then replace the USB cable. Service: Replace the system board.
Code: 24
Display: The short test detected a short circuit in the printhead.
Description: Ink cartridge short
Remedy: Check the printhead for proper installation. If properly installed, then replace the printhead. Service: Remove the printhead. Clean and reinstall the printhead. If the problem remains, then replace the printhead.