• Code: 911.01
• Description: Service engine error Transfer belt drive motor cooling fan error When the transfer belt drive motor cooling fan was operating, fan lock was detected for more than 30 seconds.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Check the transfer belt drive motor cooling fan assembly for proper connection. Is the above component properly connected? Replace the transfer belt drive motor cooling fan assembly. Go to “Transfer belt drive motor cooling fan removal”. Replace the connection. 3 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.

• Code: 911.02
• Description: Service engine error Fuser cooling fan lock error When the Fuser cooling fan was operating, fan lock was detected for more than 30 seconds.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Perform several print tests. If the problem remains, go to step 2. 2 Check the fuser cooling fan for proper operation. Caution: When performing motor tests, ensure that all cover and door interlock switches are overridden. 1. Enter the Diagnostics Menu. 2. Touch MOTOR TESTS. 3. Touch Fuser cooling fan. Does the above component operate properly? Go to step 4. Go to step 3. 3 Check the fuser cooling fan for proper connection. Is the above component properly connected? Replace the fuser cooling fan. Go to “Fuser cooling fan removal” Replace the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the lower printer engine card assembly. Go to “Lower printer engine card assembly removal”. Problem solved.

• Code: 918.00
• Description: Service std. bin 1 error Standard media exit shift error An internal processing error occurred in the upper printer engine card assembly.
• Remedy: 1 Perform a POR. Does the error occur when the power is turned off/on? Replace the upper printer engine card assembly. Go to “Upper printer engine card assembly removal”. Problem solved.

• Code: 920.00
• Description: Service fuser error Fuser main lamp overheat error The front thermistor detected an abnormal high temperature. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur.
• Remedy: 1 Reset the fuser overheat failure lock out condition. 1. Enter the Diagnostics Menu. 2. Touch Fuser temp fail clear. 3. Touch Fuser temp fail clear. Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Go to step 5. 2 Reset the fuser overheat failure lock out condition. Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 3. 3 Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly? Go to step 4. Install the fuser unit assembly properly. 4 Check the fuser unit assembly for proper connection. Is the above component properly connected. Go to step 5. Repair the connection. 5 Perform a print test. Does the error continue? Replace the fuser unit assembly. Go to “Fuser unit assembly removal”. Go to step 6. Problem solved. 6 Perform a POR. Does the error occur when the power is turned off/on? Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal”. Problem solved.

• Code: 920.01
• Description: Service fuser error Front thermistor disconnection error The system detected an open circuit in the fuser front thermistor.
• Remedy: 1 Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 2. 2 Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly? Go to step 3. Install the fuser unit assembly properly. 3 Check the fuser unit assembly for proper connection. Is the above component properly connected. Go to step 4. Repair the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the fuser unit assembly. Go to “Fuser unit assembly removal”. Problem solved.

• Code: 920.02
• Description: Service fuser error Fuser sub lamp overheat error The rear thermistor detected an abnormal high temperature. This error must be reset inside diagnostic mode before troubleshooting or machine operation can occur.
• Remedy: 1 Reset the fuser overheat failure lock out condition. 1. Enter the Diagnostics Menu. 2. Touch Fuser temp fail clear. 3. Touch Fuser temp fail clear. Perform a POR. Does the error occur when the power is turned off/on? Go to step 2. Go to step 5. 2 Reset the fuser overheat failure lock out condition. Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 3. 3 Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly? Go to step 4. Install the fuser unit assembly properly. 4 Check the fuser unit assembly for proper connection. Is the above component properly connected. Go to step 5. Repair the connection. 5 Perform a print test. Does the error continue? Replace the fuser unit assembly. Go to “Fuser unit assembly removal”. Go to step 6. Problem solved. 6 Perform a POR. Does the error occur when the power is turned off/on? Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal”. Problem solved.

• Code: 920.03
• Description: Service fuser error Rear thermistor disconnection error The system detected an open circuit in the fuser rear thermistor.
• Remedy: 1 Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 2. 2 Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly? Go to step 3. Install the fuser unit assembly properly. 3 Check the fuser unit assembly for proper connection. Is the above component properly connected. Go to step 4. Repair the connection. 4 Perform a POR. Does the error occur when the power is turned off/on? Replace the fuser unit assembly. Go to “Fuser unit assembly removal”. Problem solved.

• Code: 920.04
• Description: Service fuser error Main lamp warm up error The fuser temperature did not reach the ready temperature in the specified time.
• Remedy: 1 Check the fuser unit assembly for a media jam. Is there a media jam in the fuser unit assembly? Remove the media. Go to step 2. 2 Check the fuser unit assembly for proper installation. Is the fuser unit assembly installed properly? Go to step 3. Install the fuser unit assembly properly. 3 Check the fuser unit assembly for proper connection. Is the above component properly connected. Go to step 4. Repair the connection. 4 Perform a print test. Does the error continue? Replace the fuser unit assembly. Go to “Fuser unit assembly removal”. Go to step 5. Problem solved. 5 Perform a POR. Does the error occur when the power is turned off/on? Replace the AC drive card bracket assembly. Go to “AC drive card bracket assembly removal”. Problem solved.