• Code: SC899-00
• Description: Software performance error (signal reception end)
• Causes: Occurs when an internal program behaves abnormally.
• Remedy: In case of a hardware defect • Replace the hardware. In case of a software error • Turn the main power off/on. • Try updating the firmware.

• Code: SC900-00
• Description: Electric counter error The electric total counter value is out of specification. Error is detected when increasing the total counter.
• Causes: • Unexpected NVRAM is attached. • NVRAM defective • NV-RAM data corrupted. • Data written to unexpected area because of external factor etc. • The count requested by the SRM on receiving PRT is not completed.
• Remedy: Replace the NVRAM.

• Code: SC901
• Description: Mechanical total counter error The counter was moved during standby or while it is operating, possibly damaging the connector.
• Causes: Counter defective
• Remedy: Check the connection of the mechanical counter

• Code: SC920
• Description: When an error is detected in the application, which makes continued operation impossible.
• Causes: • Software bug • Unexpected hardware configuration (such as insufficient memory)
• Remedy: Turn the main power off/on.

• Code: SC921-00
• Description: Printer application error (Resident font not found). Resident font was not found at printer startup.
• Causes: Preinstalled font files not found.
• Remedy: Turn the main power off/on.

• Code: SC925
• Description: NetFile function error The NetFile file management on the HDD cannot be used, or a NetFile management file is corrupted and operation cannot continue.
• Causes: • HDD defective • HDD inconsistency caused by power failure during HDD access, etc. • Software bug
• Remedy: If another SC related to HDD errors (SC860 to SC865) is issued at the same time, the HDD is the cause. Solve the other SC. • If SC860 to SC865 is not issued • Turn the main power off/on. • If this does not work, initialize the HDD NetFile partition (SP5-832-011). Approval by the customer is required because received fax message waiting to be delivered and documents waiting to be captured will be lost. Procedure: 1. Go into the User Tools mode and do "Delivery Settings" to print all received fax documents that are scheduled for delivery. Then erase them. 2. In the User Tools mode, do Document Management> Batch Delete Transfer Documents. 3. Do SP5832-011, then turn the machine power off and on. • If this does not solve the problem, initialize all partitions of the HDD (SP5-832-001), then turn the machine power off and on. Approval by the customer is required because documents and Address Book information in the HDD will be lost. Received fax messages stored are protected but the order may be changed. • If this does not solve the problem, replace the HDD.

• Code: SC990-00
• Description: Software operation error Software attempted an unexpected operation.
• Causes: • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable.
• Remedy: • Turn the main power off/on. • Reinstall the software of the controller and BICU board.

• Code: SC991-00
• Description: Recoverable software operation error Software attempted an unexpected operation. SC991 covers recoverable errors as opposed toCS990.
• Causes: • Parameter error • Internal parameter error • Insufficient work memory • Operation error caused by abnormalities that are normally undetectable.
• Remedy: Logging only