• Code: 863
• Description: HDD data read failure
  The data written to the HDD cannot be read normally, due to bad sectors generated during operation
• Causes: • HDD defective
  Note: If the bad sectors are generated at the image partition, the bad sector information is written to NVRAM, and the next time the HDD is accessed, these bad sectors will not be accessed for read/write operation.

• Code: 864
• Description: HDD data CRC error
  During HDD operation, the HDD cannot respond to an CRC error query. Data transfer did not execute normally while data was being written to the HDD.
• Causes: • HDD defective

• Code: 865
• Description: HDD access error
  HDD responded to an error during operation for a condition other than those for SC863, 864.
• Causes: • HDD defective

• Code: 866
• Description: SC card error 1: Confirmation
  The machine detects an electronic license error in the application on the SD card in the controller slot immediately after the machine is turned on. The program on the SD card contains electronic confirmation license data. If the program does not contain this license data, or if the result of the check shows that the license data in the program on the SD card is incorrect, then the checked program cannot execute and this SC code is displayed.
• Causes: • Program missing from the SD card
  • Download the correct program for the machine to the SD card

• Code: 867
• Description: SD card error 2: SD card removed
  The SD card in the boot slot when the machine was turned on was removed while the machine was on.
• Causes: • Insert the SD card, then turn the machine off and on.

• Code: 868
• Description: SD card error 3: SC card access
  An error occurred while an SD card was used.
• Causes: • SD card not inserted correctly
  • SD card defective
  • Controller board defective
  Note: If you want to try to reformat the SC card, use SD Formatter Ver 1.1

• Code: 870
• Description: Address book data error
  Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective.
• Causes: • Software defective. Turn the machine off/on. If this is not the solution for the problem, then replace the controller firmware.
  • HDD defective.

• Code: 873
• Description: HDD mail send data error
  An error was detected on the HDD immediately after the machine was turned on, or power was turned off while the machine used the HDD.
• Causes: • Do SP5832-007 (Format HDD – Mail TX Data) to initialize the HDD.
  • Replace the HDD