Các lỗi thường gặp

Code :
  • Code: 876-00
  • Description: Log Data Error An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: • Damaged log data file. • Log encryption is enabled but encryption module is not installed. • Inconsistency of encryption key between NV-RAM and HDD. • Software bug.
  • Remedy: Try the SC876-01 to -99 solutions listed below. If it is not solved, do the following steps (for when only an HDD is replaced): 1. Disconnect the HDD and turn on the main power. 2. Execute SP5-801-019. 3. Turn off the main power. 4. Connect the HDD and turn on the main power. 5. Execute SP5-832-004. 6. Turn off the main power. * The following step is to configure the logging/encryption setting again. 7. Turn on the main power. 8. Set SP9-730-002 through -004 to 1. 9. Cycle the main power off and on.
  • Code: 876-01
  • Description: Log Data Error 1 An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: Damaged log data file
  • Remedy: Initialize the HDD (SP5-832-004).
  • Code: 876-02
  • Description: Log Data Error 2 An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: Log encryption is enabled but encryption module is not installed.
  • Remedy: • Replace or set again the encryption module. • Disable the log encryption setting.
  • Code: 876-03
  • Description: Log Data Error 3 An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: Inconsistency of encryption key between NV-RAM and HDD.
  • Remedy: • Disable the log encryption setting. • Initialize LCS memory (SP5801-019). • Initialize the HDD (SP5-832-004).
  • Code: 876-04
  • Description: Log Data Error 4 An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: • Log encryption key is disabled but the log data file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the log data file is not encrypted. (NVRAM data corruption)
  • Remedy: Initialize the HDD (SP5-832-004).
  • Code: 876-05
  • Description: Log Data Error 5 An error was detected in the handling of the log data at power on or during machine operation.
  • Causes: • Only the NV-RAM has been replaced with one previously used in another machine. • Only the HDD has been replaced with one previously used in another machine.
  • Remedy: • Attach the original NV-RAM. • Attach the original HDD. • With the configuration that caused the SC, initialize the HDD (SP5-832-004).
  • Code: 876-99
  • Description: Log Data Error 99
  • Causes: An error was detected in the handling of the log data at power on or during machine operation.
  • Remedy: Other causes
  • Code: 878-00
  • Description: TPM authentication error. TPM electronic recognition failure
  • Causes: • Update of system module attempted without correct update path • USB flash memory not operating correctly
  • Remedy: Replace the controller board.
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