• Code: 965
• Description: Print Start Error During print processing, another command to start printing was received.
• Causes: • Printer firmware defective • Update printer firmware
• Remedy:

• Code: 967
• Description: Image write start error The paper stopped at the registration sensor and roller for buckle adjustment but the signal to start image writing was not received within 60 sec.
• Causes: • Printer firmware defective • Update printer firmware • Check the connections between the LPH sections (x3) and the VDB • LPH defective • VDB defective • MCU defective
• Remedy:

• Code: 990
• Description: Software error 1 The software performs an unexpected function and the program cannot continue.
• Causes: • Firmware defective: re-boot • Update firmware
• Remedy: 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2. If you press [0] on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991 errors, including the software file name, line number, and so on. (1) above is the recommended method, because another SC could write over the information for the previous SC.

• Code: 991
• Description: Software error 2 The software performs an unexpected function. However, unlike SC990, recovery processing allows the program to continue.
• Causes: Software defective, re-boot
• Remedy: 1. Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent logged errors. 2. If you press [0] on the operation panel with the SP selection menu displayed, you will see detailed information about the recently logged SC990 or SC991 errors, including the software file name, line number, and so on. (1) above is the recommended method, because another SC could write over the information for the previous SC.

• Code: 992
• Description: Erratic SC error There was an unusual operation by the software because of: • An incorrect argument in the program. • An incorrect internal parameter. • Work memory not sufficient. • An error occurred that could not be detected by other SC codes.
• Causes: • Turn the main power switch off/on. • Go into the SP mode. Do SP7901 to display details about SC992 (software file name, line number, and variable), and inform your supervisor of the results.
• Remedy:

• Code: 997
• Description: Cannot select application function. An application did not start after the user pushed the correct key on the operation panel.
• Causes: • Software bug • A RAM or DIMM option required for the application is not installed or not installed correctly.
• Remedy:

• Code: 998
• Description: Application cannot start Register processing does not operate for an application within 60 s after the machine power is turned on. No applications start correctly, and all end abnormally.
• Causes: • Software bug • A RAM or DIMM option needed for the application not installed, or not installed correctly • Controller board defective
• Remedy: