• Code: SC870-27
• Description: Address Book data error (File I/O: Failed to add data.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-30
• Description: Address Book data error (Search: Failed to obtain data from cache when searching in the machine Address Book. delivery destination/sender.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-31
• Description: Address Book data error (Search: Failed to obtain data from cache during LDAP search.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC870-41
• Description: Address Book data error (Cache: Failed to obtain data from cache.)
• Causes: When an error related to the Address Book is detected during startup or operation. • Software bug • Inconsistency of Address Book source location (machine/delivery server/LDAP server) • Inconsistency of Address Book encryption setting or encryption key (Controller board was replaced without formatting the Address Book) • Address Book storage device (SD/HDD) was temporarily removed or hardware configuration does not match the application configuration. • Address Book data corruption was detected.
• Remedy: • Turn the main power switch off and on. • Initialize the Address Book (SP5-846-050). • If the above solution does not cause the machine to recover to SC870-07, replace the controller board.

• Code: SC900-00
• Description: Electronic counter error
• Causes: The value provided by the electronic total counter is outside the normal range. • Unexpected NVRAM installed • Defective NVRAM • NVRAM data corruption • Data is stored in an unexpected area due to external causes. • The count requests made by SRM upon receiving the PRT have not yet been processed.
• Remedy: Install an NVRAM device designed specifically for the model.

• Code: SC920
• Description: Printer application error
• Causes: A serious application error that stops the machine from operating is detected. • 920-00 At PM startup, no response was returned within the specified period of time. • 920-01 A time-out occurred during PM operation. • 920-02 WORK memory acquisition failed. • 920-03 The filter process cannot be started. • 920-04 The filter process was aborted.
• Remedy: Turn the main power switch off and on.

• Code: SC990-00
• Description: Software performance error
• Causes: The software attempted to make an unexpected operation. • Incorrect argument • Incorrect internal parameter • Insufficient working memory • Abnormal performance caused by an error that cannot be detected in normal SC detection due to hardware specifications.
• Remedy: • Turn the main power switch off and on. • Reinstall the software of the controller board. • Reinstall the software of the engine board.

• Code: SC991-00
• Description: Software continuity error
• Causes: The software has attempted to perform an unexpected operation. (However, the process can continue running if recovery processing is carried out.) • Incorrect argument • Incorrect internal parameter • Insufficient working memory • May have resulted from an error that cannot be detected by the hardware using normal SC detection.
• Remedy: Not required