Remedy: 1 Does non-genuine toner cartridge display appear when the front cover is opened and closed? Yes Use the genuine toner cartridge. No 2 2 Toner cartridge • Check the phenomenon by removing the toner cartridges (Y, M, C and K) and reinserting them. • Check that the CTRG board of each cartridge (Y, M, C and K) is installed properly. • Avoid touching the contact point. • Wipe the contact point with a soft cloth if it's stained. 3 Contact point on the equipment side Check that the spring of the contact point for each color (Y, M, C and K) is not deformed. 4 Is the spring of the contact point returned when it is pushed lightly? Yes No • Check that the CTIF board is installed properly. • Board check 7 Notes: The spring of the contact point may be released if you push the toner cartridge all the way in when an abnormality occurs. 5 LGC board • Connector check (CN375) • Board check 6 HRNS-LGC-TNRIC-212 • Connector check (CN375, CN440) • Harness check 7 CTIF board for each color (Y, M, C and K) • Check that the board is installed properly. • Board check
Code: C940
Description: Engine-CPU abnormality
Causes: LGC board
Remedy: Main power switch Turn OFF the main power switch, then back ON. Engine-CPU, FROM, and SDRAM Check if the conductor pattern between the Engine-CPU, FROM is short circuited or open circuited. Check if the conductor pattern between the Engine-CPU, SDRAM is short circuited or open circuited. LGC board Board check
Code: C962
Description: LGC board ID abnormality
Causes: LGC board SYS board
Remedy: Error code • Turn the power OFF and then back ON using the main power switch, and then check if the error code changes to another one. • If it changes to another one, follow the procedure for the changed error code LGC board • Connector check (CN350) • Board check SYS board • Connector check (CN128) • Board check
Code: C964
Description: LGC board boot process abnormality
Causes: LGC board
Remedy: LGC board Turn the power OFF and then back ON using the main power switch. If the same error occurs again, replace the LGC board.
Code: C970
Description: High-voltage transformer abnormality: Leakage of the main charger is detected.
Causes:
Remedy: Main charger Check if the main charger is installed securely. Spring of high-voltage supply contact point Check if the spring of high-voltage supply contact point is deformed. Needle electrode • Check if the needle electrode is broken or the main charger grid is deformed. • Check if any foreign matter is on the needle electrode or main charger grid.
Code: C9E0
Description: Connection error between scanner CPU and system CPU