• Code: SC868
• Description: SD card error 3: SD card access. An error occurred while an SD card was used.
• Remedy: • SD card not inserted correctly • SD card defective • Controller board defective Note: If you want to try to reformat the SD card, use SD Formatter Ver 1.1.

• Code: SC870
• Description: Address book data error. Address book data on the hard disk was detected as abnormal when it was accessed from either the operation panel or the network. The address book data cannot be read from the HDD or SD card where it is stored, or the data read from the media is defective.
• Remedy: • Software defective. Turn the machine OFF/ON. If this is not the solution for the problem, then replace the controller firmware. • HDD defective.
  More Details • Do SP5846 050 (UCS (User info control service) Settings – Initialize all Directory Info.) to reset all address book data. • Reset the user information with SP5832 006 (HDD Formatting– User Information). • Replace the HDDs. • Boot the machine from the SD card.

• Code: SC873
• Description: HDD mail send data error. An error was detected on the HDD immediately after the machine was turned ON, or power was turned OFF while the machine used the HDD.
• Remedy: • Do SP5832-007 (Format HDD – Mail TX Data) to initialize the HDD. • Replace the HDD

• Code: SC874
• Description: Delete All error 1: HDD. A data error was detected for the HDD/NVRAM after the Delete All option was used. Note: The source of this error is the Data Overwrite Security Unit (B735) running from an SD card.
• Remedy: • Turn the main switch OFF/ON and try the operation again. • Install the Data Overwrite Security Unit again. For more, see section “1. Installation”. • HDD defective

• Code: SC875
• Description: Delete All error 2: Data area. An error occurred while the machine deleted data from the HDD. Note: The source of this error is the Data Overwrite Security Unit B660 running from an SD card.
• Remedy: • Turn the main switch OFF/ON and try the operation again.

• Code: SC880
• Description: File Format Converter (MLB) error. A request to get access to the MLB was not answered within the specified time.
• Remedy: • MLB defective, replace the MLB

• Code: SC900
• Description: Electrical total counter error. The total counter contains something that is not a number.
• Remedy: • NVRAM incorrect type • NVRAM defective • NVRAM data scrambled • Unexpected error from external source

• Code: SC910
• Description: External controller (E-7000) error 1 The external controller (E-7000) sends an error message.
• Remedy: • Turn the machine power OFF/ON